Apply Now

Technical Support Specialist I

Granger, IN, US • Posted 4 days ago • Updated 2 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

Technical Support
Training
Switches
Corrective And Preventive Action
Repair
Standard Operating Procedure
Documentation
Facilitation
Collaboration
Printers
Network
Testing
Customer Satisfaction
Information Technology
Policies and Procedures
Regulatory Compliance
Operating Systems
Innovation
Performance Improvement
Accountability
Computer Science
Management Information Systems
Technical Training
Computer Operation
Computer Hardware
Management
Customer Service
Analytical Skill
Conflict Resolution
Problem Solving
Communication
System Integration Testing

Summary

Reports to the Manager of Technical Support or the Director of Information Technology. Responsibilities include the installation of new and replacement computer equipment and the maintenance of equipment. Provides support of personal computer (PC) related software and operations; may also provide some training to end users. Serving as a liaison with Beacon Health System (BHS) end-user departments regarding PC equipment needs and/or problems.
MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Installs new and replacement PC / Server-related hardware and software by:

Installing new and replacement PCs for end-user departments, as directed by the Manager.
Installing new PC software and verifying that new computer systems are functioning correctly; also providing some training to end users.
Maintaining required documentation according to established departmental policies and procedures.
Find open network data jacks and patch in at device location, patch data jack in at the patch panel and make sure switch ports available and set proper for device being patched in.

Resolves or troubleshoots computer problem areas and provides maintenance for PC / Server equipment (hardware and software) by:

Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve PC -related problems.
Determining steps to be taken in order to correct PC-related problems. Also arranging for corrective action to resolve the problem and, if necessary, serving as a liaison between the end-user department and an outside vendor (repair person).
Reimaging computer hardware and related equipment as a part of standard operating procedures and maintaining related documentation.
Facilitating the delivery of solutions which meet the end-user department's needs by informing them as to the plan of action required to address their problem and also verifying that these steps are agreeable with the customer.
Resolving more complex problems (issues that may require coordination with additional I.S. teams and issues that may require enterprise level application technologies).

Programs, Installs and Troubleshoot Printers by:

Unboxing, assembling and installing new printers
Configuring printers to work on the network and work with analyst on application setup
Contacting end users in order to diagnose (i.e., inspecting, monitoring, testing, etc.) and resolve printer related problems.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

Providing excellent customer service at all times. Also maintaining high customer satisfaction by delivering quality customer service as measured on internal customer satisfaction surveys and/or other measures approved by the Director of Information Technology.
Maintaining records, reports and files as required by departmental policies and procedures. Assisting in the care and maintenance of Department facilities, equipment and supplies.
Completing other job-related duties and special projects as assigned.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.

Education and Experience

The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of an Associate's degree in Computer Science, Management Information Systems or a computer-related field from an accredited college or university (or equivalent course work and/or technical training). Experience using computer hardware and software applications pertinent to Beacon Health System is preferred.

Knowledge & Skills

Requires technical knowledge of computer operations.
Requires the technical skills and knowledge to effectively install PC / Server-related hardware and software.
Requires the organization and time management skills necessary to prioritize requests and manage customer service expectations.
Possesses the ability to work independently and pro-actively, as well as in a team-oriented environment.
Demonstrates the strong analytical and problem-solving skills needed to gather, analyze and interpret data. Also requires detail orientation and the ability to identify and resolve computer needs/problems in a timely and efficient manner.
Demonstrates the interpersonal and communication skills (both verbal and written) necessary to interact effectively with all levels of staff and co-workers in a professional, clear, courteous and responsive manner.

Working Conditions

Works in an office environment.
May experience some mental/visual fatigue due to continued use of computer equipment.
Work is performed in a fast-paced environment requiring the ability to prioritize workload in order to meet deadlines.
Requires the ability to work a flexible schedule, including being on-call, in order to meet the needs of the Department.

Physical Demands

Requires the physical ability and stamina (i.e., to sit, stand and/or walk for prolonged periods of time, lift, hold and carry objects weighing up to 50 pounds, use common computer hand tools, etc.) to perform the essential functions of the position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80183880
Position Id: 819edccf30c019476e4525a80b7e3888
Posted 4 days ago

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Technical Support Coordinator

Granger, Indiana

•

Today

Reports to the Manager, System Infra Tech. Responsibilities include coordinating and monitoring the personal computer (PC) replacement program for Beacon Healthcare System. Coordinates the timely delivery of PCs to end-user departments. Serves as a point person who contacts vendor(s) for the purchase of authorized computer equipment and software programs. Installs new and replacement computer equipment and provides maintenance of equipment. Provides support of PC-related software and operations

Full-time

Technical Support Specialist

California

•

Today

Technical Support Specialist Req number: R7859 Employment type: Full time Worksite flexibility: Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting

Full-time

USD 21.00 - 23.00 per hour

Associate IT Support Technician

No location provided

•

Today

Welcome! We're excited you're considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you'll find other important information about this position. Responsible for installing, maintaining, and troubleshooting PC hardware and peripheral components. Installs and verifies correct operation of software packages, including operating systems and typical office programs. Provides train

Full-time

IT Support Engineer (Development Focused) Business Unit: Controls Solutions

No location provided

•

Today

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology th

Full-time

Search all similar jobs