Salesforce Solution Architect at Dallas, TX (5 Days Onsite a WeeK)

Job Description:
Role: Salesforce Architect (Hands on is a must)

Location Dallas, TX (Onsite 5 Days a Week)

Duration: Long Term Contract

Experience is required in the below Salesforce Modules

• Salesforce Sales Could - Membership sales and pipeline management.
• Salesforce Service Could
• Marketing Cloud Account Engagement (Pardot) - Marketing automation
• Member self-service portal
• Integration with Telephony Systems (Dial Pad)
• Docusign - Document tracking

Overview of the Role

• As a Salesforce Developer, you will be instrumental in supporting and implementing Salesforce solutions critical to our client's business operations.
• This role demands a strong technical acumen in Salesforce platforms, deep expertise in integrations with diverse systems, and the ability to ensure seamless end-to-end issue resolution.
• Your contributions will drive operational efficiency and support the company's ongoing commitment to delivering superior experiences in the travel, transport, logistics, and hospitality sectors.

Detailed Responsibilities

• Serve as the Subject Matter Expert (SME) for SFDC applications, providing advanced technical support and guidance.
• Exposure to Security configurations and hardening in Salesforce
• Manage and resolve production issues, ensuring timely ticket resolution and uninterrupted business processes.
• Facilitate and drive cross-functional communication with different system owners to track, trace, and troubleshoot integration-related issues.
• Oversee and execute end-to-end ownership of support tickets, ensuring prompt and effective communication with stakeholders.
• Utilize and support integrations with platforms such as Pardot and ServiceNow.
• Provide production support coverage during Central Standard Time (CST) business hours in Dallas, and deliver on-call support during off hours as needed.
• Collaborate with other technical teams to identify and implement system improvements and best practices.

Skill Requirements

• 10 to 15 years of experience in Salesforce support and implementation, particularly in large-scale, complex environments.
• Strong technical proficiency in Salesforce (SFDC) platform, including custom development, integrations, and interface management.
• In-depth understanding of system integrations and the ability to work collaboratively with other system owners.
• Proven expertise in troubleshooting, root cause analysis, and resolving complex technical issues.
• Hands-on experience with Pardot and ServiceNow platforms.
• Excellent communication and interpersonal skills for effective stakeholder management.
• Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
• Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Administrator) are highly desirable.

Other Requirements (Optional)

• Experience working in the travel, transport, logistics, or hospitality domains is a plus.
• Familiarity with ITIL processes and agile methodologies.
• Additional certifications in related technologies are an advantage.

Best Regards,
Prateek Srivastava
Excelon Solutions
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