OverviewEvery moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!
ResponsibilitiesMeet the Recruiter: Helen Despotopoulos
What You'll Get To Do:Highly skilled and creative Intranet Designer & UX Specialist to lead the design, configuration, and deployment of our intranet experience using ServiceNow Employee Center Pro. This role blends technical expertise in ServiceNow with a strong foundation in user experience (UX) design, ensuring a seamless, intuitive, and engaging digital workplace for employees.
Design, Development and Configuration - Design/configure Service Now employee center pro as central intranet hub
- Develop wireframes, mockups, and prototypes to communicate design ideas and user flows.
- Customize ServiceNow widgets, pages, and themes using Service Portal and UI Builder
- Work closely with ServiceNow developers and administrators to implement and test configurations.
Standards - Define and enforce standards for article structure, metadata, and tagging.
- Review submissions for accuracy, clarity, and compliance with publication guidelines.
- Ensure documents are updated as necessary in compliance with data schedules, classification, and retention
Collaboration and Enablement - Partner with content owners, SMEs, and process leads (e.g., HR, IT, Legal) to ensure timely updates and relevance of knowledge content.
- Facilitate workshops and training on knowledge contribution best practices
- Develop processes that ensure documents are updated per required schedule
Platform Optimization - Work closely with Microsoft & Service Now administrators and developers to enhance the knowledge portal experience, including taxonomy, searchability, and integration with intake forms
- Stay up to date with current trends and key tools capabilities to identify areas where configuration / development can lead to an improved experience
Metrics and Continuous Improvement - Monitor performance and usage analytics to optimize the portal experience
- Use analytics to identify gaps, inform content strategy, and drive continuous improvement
- Identify automation use cases that lead to the development of ROI driven improvements
Scope- This is an individual contributor role that manages and executes the process
- This reports into the IT Transformation Office with dotted line accountability to Marketing Department
QualificationsWhat You'll Bring:Education & Experience- Bachelors degree in graphic arts preferred
- 3+ years of proven experience designing and configuring portals in ServiceNow, especially Employee Center Pro
- Strong understanding of UX/UI principles, information architecture, and responsive design.
- Proficiency with ServiceNow UI Builder, Service Portal, and Now Experience Framework.
- Experience with front-end technologies: HTML, CSS, JavaScript.
- Familiarity with Agile methodologies and tools like Jira or Azure DevOps
Problem Solving- Ability to understand and action A/B testing in the design stages
- Identify areas of usability where the experience is not optimal and correct
Communications- Excellent communications and collaboration skills
- Ability to articulate complex designs into easily understood terms
Other Requirements- Service Now Certified System Administrator or Employee Center Certification
- Experience with FIGMA, Adobe XD, or similar design tools
- Background in HR, ITSM, or Digital workplace transformation projects
Benefits & Perks - What's In It For You:Panasonic prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health.
- Competitive compensation package
- Comprehensive benefits
- Pet Insurance
- Paid Parental Care Leave
- Employee Referral Program
- Educational Assistance
- Flexible Work Program
- Volunteer time Off
- Casual Dress Code
- Total Well Being Program
We Take Opportunity Seriously:At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.
The wage of $85,000-$90,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.
We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.
Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.
Thank you for your interest in Panasonic.
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