UX Specialist- experience in Service Now employee center highly preferred!

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we've been committed to improving peoples' lives and making the world a better place-one customer, one business, one innovative leap at a time. Come join our journey!

Responsibilities

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What You'll Get To Do:

Highly skilled and creative Intranet Designer & UX Specialist to lead the design, configuration, and deployment of our intranet experience using ServiceNow Employee Center Pro. This role blends technical expertise in ServiceNow with a strong foundation in user experience (UX) design, ensuring a seamless, intuitive, and engaging digital workplace for employees.

Design, Development and Configuration

• Design/configure Service Now employee center pro as central intranet hub
• Develop wireframes, mockups, and prototypes to communicate design ideas and user flows.
• Customize ServiceNow widgets, pages, and themes using Service Portal and UI Builder
• Work closely with ServiceNow developers and administrators to implement and test configurations.

UX and Design Standards

• Establish and maintain user experience and interface design standards for the employee portal, ensuring consistency, accessibility (WCAG), and alignment with brand guidelines.
• Develop and document UX patterns, component libraries, and style guides to support scalable and cohesive portal design.
• Review and approve portal features, wireframes, and prototypes for usability, accessibility, and visual quality prior to deployment.
• Continuously update standards based on user research, analytics, and evolving best practices in digital workplace design.

Collaboration and Enablement

• Lead cross-functional design workshops and co-creation sessions with business stakeholders, platform owners, and end users to capture needs and validate design concepts.
• Mentor and coach team members and content owners on user-centric design principles, prototyping, and usability testing.
• Foster a collaborative design culture by facilitating regular design reviews, feedback sessions, and knowledge sharing forums.
• Enable teams to leverage design tools (e.g., Figma, Miro) and agile methodologies for efficient collaboration and iterative improvement of the portal experience.

Platform Optimization

• Work closely with Microsoft & Service Now administrators and developers to enhance the knowledge portal experience, including taxonomy, searchability, and integration with intake forms
• Stay up to date with current trends and key tools capabilities to identify areas where configuration / development can lead to an improved experience

Metrics and Continuous Improvement

• Monitor performance and usage analytics to optimize the portal experience
• Use analytics to identify gaps, inform content strategy, and drive continuous improvement
• Identify automation use cases that lead to the development of ROI driven improvements

Scope

• This is an individual contributor role that manages and executes the process
• This reports into the IT Transformation Office with dotted line accountability to Marketing Department

Qualifications

What You'll Bring:

Education & Experience

• Bachelors degree in graphic arts preferred
• 3+ years of proven experience designing and configuring portals in ServiceNow, especially Employee Center Pro is a must have
• Strong understanding of UX/UI principles, information architecture, and responsive design.
• Proficiency with ServiceNow UI Builder, Service Portal, and Now Experience Framework.
• Experience with front-end technologies: HTML, CSS, JavaScript.
• Familiarity with Agile methodologies and tools like Jira or Azure DevOps

Problem Solving

• Ability to understand and action A/B testing in the design stages
• Identify areas of usability where the experience is not optimal and correct

Communications

• Excellent communications and collaboration skills
• Ability to articulate complex designs into easily understood terms

Other Requirements

• Service Now Certified System Administrator or Employee Center Certification
• Experience with FIGMA, Adobe XD, or similar design tools
• Background in HR, ITSM, or Digital workplace transformation projects

Benefits & Perks - What's In It For You:

Panasonic prioritizes total well-being and offers comprehensive benefits options to support physical, emotional, financial, social, and environmental health:

• Health Benefits - Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits - Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Panasonic Retirement Savings & Investment Plan (PRSIP) - 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits - Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave.
• Educational Assistance - Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs -Lifestyle Spending Account, EAP, virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources. Available to eligible employees starting the first day of the month following your start date. Eligibility for each benefit may vary based on employment status, location, and length of service.
• Employee Recognition Program - High5 employee recognition and awards platform, quarterly and annual employee recognition
• Annual Bonus Program - Opportunity for an annual performance-based bonus.

We Take Opportunity Seriously:

At Panasonic, we are committed to a workplace that genuinely fosters inclusion and belonging. Fairness and Honesty have been part of our core values for more than 100 years and we are proud of our diverse culture as an equal opportunity employer.

The wage of $85,000-$90,000 is just one component of Panasonic's total package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location. This role may be eligible for discretionary bonuses and incentives. *The minimum hourly wage for this role will be the greater of the posted range, or minimum wage for the location where the employee will be working, subject to local minimum wage requirements.

We understand that your career search may look different than others and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience. If you are actively looking or starting to explore new opportunities, send us your application!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristic protected by law. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation.

Due to the high volume of responses, we will only be able to respond to candidates of interest. All candidates must have valid authorization to work in the U.S.

Thank you for your interest in Panasonic.

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