Server Break Fix Technician Level 3

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

As a Site Operations Technician, you will be working alongside Operations Leads in supporting installs, troubleshooting, and maintaining servers, networking equipment, and cabling. Expansion of basic knowledge and experience working with computers and related knowledge is expected.

How You Will Make An Impact:

• In-depth usage of command-line tools and techniques, both Linux and client-specific.
• Provide first-level triage and support debugging of issues discovered on IT hardware
• Professional communication in emails, tasks, and meetings
• High and low-level task management, working with partner teams to support IT service health and capacity
• Maintain the IT server repair queue and execute repairs on servers and related hardware
• Supervise and execute custom builds and reworks of servers and racks
• Validate repair documentation for IT hardware and configurations
• Support on-site vendor visits by escorting and assistance with internal tools
• Other tasks as required to support IT service on a local basis

What You Will Need To Succeed:

• 1+ years of experience with Linux system administration, network administration
• Basic understanding of PC / server hardware
• Proficiency in the Linux command line with common UNIX tools
• Driven, self-motivated work ethic
• Eagerness to learn new technologies and adapt to constant change
• Focused, detail-oriented, able to manage and analyze technical data from multiple sources
• Ability to dynamically switch between people-oriented and technically-oriented mindsets
• Excellent written and verbal communication skills
• Multi-tasking
• Able to safely lift and move a minimum of fifty (50) pounds

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.