Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.
Pay and Benefits: - Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:Being a member of CISO team, you will be an enthusiastic and detail-oriented L1 Privileged Access Management (PAM) Systems Engineer to join our Identity & Access Management (IAM) team. This position is ideal for candidates who are eager to build foundational experience in PAM technologies, while also gaining exposure to a broad suite of IAM products over time. The role is primarily focused on supporting, operating, and troubleshooting PAM solutions, with opportunities for professional growth into other IAM domains as expertise develops.
Your Primary Responsibilities: - Serve as the first point of contact for IAM related support issues, providing responsive Level 1 (L1) and Level 2 (L2) customer service to end users.
- Monitor privileged account activities and respond to incidents, requests, and alerts involving privileged access and authentication services.
- Triage and resolve PAM operational issues, escalating complex cases to senior team members or engineering staff as appropriate.
- Participate in an on-call rotation to ensure coverage during national business hours.
- Document troubleshooting steps, process changes, and solutions for the knowledge base to support team learning and operational efficiency.
- Collaborate with the IAM team and cross-functional partners to maintain high standards of customer service and communication.
- Continuously develop technical skills in PAM and related IAM tools, with mentorship and training provided.
- Assist with proactive monitoring and maintenance activities to prevent outages or service disruptions within PAM platforms.
- Provide disaster recovery support for PAM systems, including both planned and unplanned events.
- Participate in the execution and documentation of disaster recovery procedures to ensure business continuity and rapid restoration of privileged access services.
**NOTE: The Primary Responsibilities of this role are not limited to the details above. ** Qualifications: - Entry Level - internship experience highly preferred
- Bachelor's degree required
Talents Needed for Success: - 6 months - 1 year Hands-on experience with any PAM solution or IGA.
- Demonstrated interest in IT security, particularly in access management and privileged account security.
- Familiarity with PAM concepts, such as least privilege, credential vaulting, session monitoring, and access workflows.
- Working knowledge of Windows Server and Linux environments.
- Strong troubleshooting, analytical, and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently, follow established processes, and seek guidance when needed.
- Willingness to participate in on-call rotations aligned to national business hours.
- Familiarity with customer support ticketing systems or help desk environments.
Primary Technologies and Tools - Privileged Access Management (PAM) Solutions: Core focus area for daily operations and support.
- Active Directory (AD): Basic exposure and support of account provisioning and permissions as related to PAM.
- Windows Server: Working knowledge required for supporting account management, permissions, and privileged access workflows.
- Linux: Working knowledge required, particularly for managing privileged accounts and authentication in Linux environments.
- HashiCorp Vault: Initial training and support tasks as assigned.
- Other IAM Tools (e.g., Terraform, Ansible, PKI/HSM, IGA platforms, EDR): Learning opportunities as experience grows, but not primary focus.
Why Join Our Team? - Begin your career in one of the most critical and rapidly evolving areas of cybersecurity.
- Work with modern PAM technologies in a supportive, learning-focused environment.
- Knowledge Sharing: Collaborate with IT, risk, and cybersecurity teams, contribute to documentation, and participate in technical workshops and team reviews to expand your expertise Be part of a team committed to innovation, operational excellence, and professional development.
- Over time, you will have the opportunity to cross-train in other IAM tools and technologies, including Active Directory, HashiCorp Vault, Terraform, Ansible, PKI/HSM, and Identity Governance platforms.
The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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