Peoplesoft Service Delivery Manager

Primary Skills:

• Understanding the Peoplesoft Finance
• Knowledge in trouble shooting, maintenance and support of Oracle PeopleSoft applications & financial reporting
• In-depth knowledge of Scrum and Agile Software Development Methodology
• Working knowledge of product development architecture
• Proficiency in the use of analytic tools and strong analytical thinking
• Ability to prioritize effectively
• Excellent knowledge of user-centered design principles
• Excellent oral and written communication, including presentation skills
• Ability to work with large teams and a variety of people, including users, product development team members and management team members.
• Understanding of design quality standards
• Experience in ASP, ASP.Net, C#, MVC, Angular, DevOps,
• HTML/CSS, JavaScript
• Reporting: Crystal Reports
• Experience in creating understanding documents based on available source code
• High proficiency in gathering and documenting requirements
• Familiarity with Agile methodologies and the ability to work in an Agile development environment
• Database: Understanding of SQL and ability to write complex SQL queries, ability to diagnose queries, and work with DBAs
• Leverage cloud technologies, specifically Amazon Web Services (AWS), to optimize system performance, scalability, and reliability
• Good to have understanding on Autosys
• Own end to end PeopleSoft application support across Production and Non Production environments.
• Ensure adherence to SLAs, OLAs, SLOs, and error budgets; publish service dashboards and reports.
• Manage Incident, Problem, Change, and Request processes aligned to ITIL.
• Drive root cause analysis (RCA), 5 Why, and preventive actions to reduce repeat incidents and MTTR.
• Plan and execute PeopleSoft PUM images, PeopleTools upgrades, tax/regulatory updates, and environment refreshes.
• Ensure batch processing, Process Scheduler (PSPRCSRV), integrations, and interface stability.
• Worked on Month end, quarter end and year end project activities.
• Worked in large service programming and ensuring offshore and onshore service model

Secondary Skills:

• Team Collaboration / Team Player
• Item Tracking experience (TFS)
• Basic understanding of Servers, Apache or IIS configuration.
• Knowledge of web SSL certificate renewal process
• On call support (weekends and off business hours) and production support.

Roles & Responsibilities

• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements
• Defining the vision for the team s product and maintaining a cohesive vision throughout the process
• Creating a product road map based on this vision
• Managing the product backlog and prioritizing the tasks based on changing requirements
• Overseeing all stages of product creation, including design and development
• Monitoring and evaluating product progress at each stage of the process
• Working with the product team and end-users to deliver updates and status reports
• Participating in Scrum meetings and product sprints
• Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets SLA timelines can be as short as 4 hours. Production support can be needed at any time, any day, including night, weekend or holidays.
• Should have strong estimation skills to estimate the efforts needed to complete the planned changes.
• Take ownership of the existing system, ensuring its smooth operation and availability to end-users.
• Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.
• Analyze, design, and develop solutions to address change requests or enhancements, ensuring they align with business objectives and technical standards.
• Conduct thorough testing and debugging of applications to ensure high-quality deliverables.
• Provide technical support and troubleshooting assistance to end-users, resolving any issues or bugs that arise.
• Stay up to date with industry trends and best practices, continuously improving the system's performance, security, and usability.
• Collaborate with cross-functional teams, including project managers, business analysts, and product managers, to ensure successful project delivery.
• Document technical specifications, system configurations, and user guides to facilitate knowledge sharing and future maintenance.

Generic Managerial Skills:

Good communication skills, Analytical skills, quick learner and process oriented with a higher customer orientation.

Self-motivated team player willing to accept exciting new challenges and ready to explore.