IT Project Manager

Summary:

The IT Project Manager will provide project management support and oversight for critical Department of Human Services, Division of Aging Services (DAS).  

The position is accountable to the IT Assistant Deputy Commissioner, Department CIO  and the DAS business owners. The Project Manager works with software vendors, service providers, OIT teams and DAS business to efficient management of projects and  IT changes across the environment.   These are generally small to large projects and represent a significant impact to the DAS productivity and service delivery. 

 Responsibilities:

·       Under general supervision, manages and/or coordinates all tasks for small, medium, and large-sized project(s) of moderate to high complexity and risk.  

·       Manages and/or provides project management consultation for all aspects of the project through the project management and software development life cycle. 

·       Works closely with the DAS business leads, vendor project managers, business analysts, and subject matter experts on the various system support teams. 

·       Manages the project as scoped by the SOWs, vendor Contracts and project steering committee.

·       During initiation, helps clients determine the best approaches for reaching objectives; during planning, develops project management tools including plans for scope management, risk management, communications, change control, and performance measurement and tracking.

·       During execution, monitors performance and reports to leadership teams on project status and pertinent issues, including major milestones and potential project risks.

·       Provides continuing direction to the project team, conducts status meetings, assesses proposed changes in scope, and recommends courses of action to project sponsors during the execution phase.

·       Near the end of the project, employs product verification process to make sure that the project has delivered what the client expected and performs a lesson learned for all projects.

Job Duties:

·       Oversees and controls ongoing costs, schedules, resources, scope, issues and risks. Develops or reviews time and cost estimates, project plans/schedules, and budgets.

·       Facilitate critical process assessments and redesign for process improvements.

·       Work with the project steering committee and senior project management to improve project processes towards productive outcomes.

·       Directs project team members to take necessary action steps to achieve the goals and objectives of the project.  

·       Work with business leads, vendor PMs and quality assurance teams to utilize established project standards, procedures, and quality objectives.

·       Chairs, manages, or facilitates project kickoff meetings, communicating individual roles and project expectations. Ensure that all project team members have the tools and training required to perform effectively.

·       Manage scope by using a variety of data sources to support project negotiations related to time, cost, and/or quality.

·       Develops, monitors and coordinates project activities, such as scheduling, tracking, and reporting; leads change efforts impacting the projects.

·       Works with OIT leadership, business leads and vendor teams to identify specific opportunities or weakness within DAS projects and makes specific change recommendations to structures, processes, or people to improve project performance.

·       Provides work direction and leadership to DAS projects, including scheduling, task completions,  and review of project efforts.

·       Monitors project milestones and critical dates to identify potential jeopardy of project schedule. Identify ways to resolve schedule issues. Keeps management aware of the situation.

·       Assesses variances from the project plan, gathers metrics, and develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives.

·       Conduct formal review with business sponsors, OIT leadership during project execution and at project completion to confirm acceptance and satisfaction.

·       Provide the team with constructive feedback as it pertains to project performance.

·       Develops and maintains a productive working relationship with project sponsors, vendors, and key clients.

Qualifications

o   Bachelor’s degree in related field or specialized training and three years of IT project management experience

o   PMP certification from PMI or equivalent certification (MUST UPLOAD CERTIFICATION)

o   7 years'' experience leading projects of moderate to high complexity (must have occurred in the last 10 years).

o   Hands-on experience with MS Project, MS Visio, SharePoint 2013, and MS O365

Skill Matrix