Technical Support SpecialistAbout the Role:We are seeking a Technical Support Specialist to join our IT Support team. In this role, you'll provide essential technical assistance to employees experiencing software, hardware, and connectivity issues.
Key Responsibilities- Manage the incident management queue and resolve support requests within company guidelines.
- Troubleshoot escalated issues from the Service Desk and deliver high-quality, customer-focused support.
- Diagnose and resolve software, hardware, and networking issues following established procedures.
- Support employees accessing corporate data on personal devices using mobile application management (MAM) tools such as Microsoft Authenticator, Outlook, OneDrive, and Teams.
- Maintain detailed documentation of company PC assets and update asset records as needed.
Technical Skills- Operating Systems:
- Strong expertise in Windows 11 configuration and troubleshooting.
- MacOS experience preferred.
- Software Troubleshooting:
- Strong understanding of installation, configuration, and problem resolution.
- Endpoint & Device Management:
- Experience supporting BYOD environments and MAM tools.
- Networking:
- Knowledge of wired/wireless connectivity concepts and troubleshooting methods.
- Hardware:
- Ability to diagnose, repair, and replace laptop/desktop components and peripherals.
- Experience with imaging tools for refresh and upgrade processes.
Soft Skills & Attributes- Strong analytical and problem-solving abilities, including root cause analysis.
- Excellent customer service with the ability to prioritize multiple issues in a fast-paced environment.
- Clear written and verbal communication skills; comfortable explaining technical issues to both technical and non-technical audiences.
Job Type & LocationThis is a Contract position based out of West Des Moines, IA.
Pay and BenefitsThe pay range for this position is $20.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in West Des Moines,IA.
Application DeadlineThis position is anticipated to close on Feb 26, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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