Senior Application Support Engineer (L3)
We have 2 locations Orlando, FL and Glendale, CA ( Onsite from day 1 )
Minimum 8+ years of vast experience in Sustainment activities including Incident Management, Change Management & Release Management (Minor enhancement) work in highly scalable & high-volume applications. This position requires 90% of Type 1 and 10% of Type 2 activities
Excellent hands-on experience in guest facing applications with the below skills:
Programing skills: Java
Jobs: Quartz Scheduler
Monitoring tools: AppDynamics, Splunk, Imperva, Grafana, BigPanda, SNOWMAN, Automic
ITSM: ServiceNow
Database: MariaDB
Server Environments: WindowsAWS
Provides technical support for Java applications.
Previous experience in monitoring tools using SplunkGrafanaAppDynamics
Responsibilities also includes creating dashboardsalertsreports using Splunk and Grafana
Triage ,troubleshoot incidents and identify long term solutions for the issues.
Working with DevOps and development team and Potentially On-call support
Creative and inventive problem-solving skills
Strong interpersonal and communication skills, and a team-focused approach towards software development, maintenance & support
.net support is an added advantage.
Profile with Commercial Reservation, booking service, Cart Service, Checkout service, Payment Processing, Dining, Ticketing or Order Management Domain knowledgeexperience will be an added advantage
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