Service Desk 2

During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance. Description: SD2 To manage IT

SD2 To manage IT Asset Inventory within ODPS . 1. Process all equipment coming into or leaving IT 2. Update Asset Inventory System 3. Process Salvage equipment (removing the hard drives, doing entire process) 4. Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites 5. Pickup and Deliver equipment from DIS/Excel/DTS/ETC 6. Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc) 7. Reconcile all Inventory

Job Description: During the interview process with the ODPS staff, the resource consultant must demonstrate competence/experience in their specific area(s) of project assignment. The resource s experience must also be documented for review and verification. Offered resources not showing technical or functional competence/experience will be sufficient reason to reject the Offeror s proposal. It is the responsibility of the Offeror to pre-screen their candidates to ensure compliance. Description:

Engagement Type Contract Description: . 1. Process all equipment coming into or leaving IT 2. Update Asset Inventory System 3. Process Salvage equipment (removing the hard drives, doing entire process) 4. Unpacking and packing boxes for equipment and preparing it for shipment to ACF or other DPS sites 5. Pickup and Deliver equipment from DIS/Excel/DTS/ETC 6. Complete any Service Now tickets on equipment requests (ie monitors, keyboards, mice, HDMI cables, etc) 7. Reconcile all Inventory