Technical Project Manager (app support) - Remote

Remote • Posted 9 hours ago • Updated 4 hours ago

Contract Corp To Corp

Contract W2

No Travel Required

Able to Sponsor

Remote

Depends on Experience

Fitment

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Job Details

Skills

app support
service incidents
TSA delivery
IT separation
"gray zone" ownership

Summary

Role Summary
This TPM role is responsible for owning and driving resolution of TSA service incidents and operational “gray zone” issues where ownership between teams, vendors, or entities is unclear. The TPM acts as the single threaded owner to ensure service continuity, contractual compliance, and timely resolution in high pressure environments.

Core Responsibilities

Own and manage service incidents, escalations, and chronic issues across assigned TSA services

Actively resolve “gray zone” ownership gaps between engineering, operations, security, vendors, and NewCo/RemainCo teams
Drive clarity on scope, RACI, and accountability where responsibilities are ambiguous
Coordinate incident triage, rootcause analysis, and remediation planning
Ensure incidents are managed in line with contractual SLAs and TSA obligations
Maintain strong RAID discipline, escalating risks early and factually
Provide executiveready status updates on incidents, trends, and systemic risks
Partner closely with exit planning TPMs to ensure incidents do not jeopardize TSA exit milestones

Experience Profile (Aligned with Above TPM Requirements)

6–12+ years as a Technical Project / Program Manager in enterprise IT environments
Proven experience managing production incidents, service continuity, and escalations
Strong background operating in contractual, SLA driven, or regulated environments
Demonstrated ability to operate effectively in ambiguous, high pressure situations
Experience coordinating across applications, infrastructure, cloud, security, and vendors
Comfortable holding teams accountable and driving decisions—not just facilitating discussions

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10428868
Position Id: AH3130
Posted 9 hours ago

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Technical Project Manager (app support) - Remote

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