Brooksource
Brooksource

Telecom Analyst I (Telecom Wireless Services Provisioner)

North Carolina, NC, US • Posted 1 day ago • Updated 9 hours ago
Contract Independent
Contract W2
On-site
$30.00 - $36.00/hr
Company Branding Image
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Pivotal
  • .NET
  • Regulatory Compliance
  • Purchasing
  • Network
  • Billing
  • Invoices
  • Pricing
  • Auditing
  • Process Improvement
  • Radio
  • Cellular
  • Procurement
  • Problem Solving
  • Conflict Resolution
  • Communication
  • Collaboration
  • Teamwork
  • Presentations
  • Asset Management
  • Analytical Skill
  • Attention To Detail
  • Web Portals
  • Wireless Communication
  • 4G
  • LTE
  • Intellectual Property
  • IP
  • Customer Service
  • Telecommunications
  • SIM
  • Management
  • Provisioning
  • ServiceNow
  • JIRA
  • TEM
  • Tivoli Endpoint Manager
  • Inventory
  • Artificial Intelligence

Summary

Telecom Wireless Services Provisioner

Location: Charlotte, NC (Hybrid, minimum 3 days per week onsite)

Compensation: $30-$36/hour plus benefits

Duration: 12-month contract with strong potential for extension or conversion to full-time employment

Employment Requirements: W-2 only. No Corp-to-Corp or 1099 arrangements. Successful candidates must be authorized to work in the U.S. without sponsorship now or in the future.

ABOUT THE ROLE

Our client is seeking a Telecom Wireless Services Provisioner responsible for procuring, tracking, and delivering off-net wireless data services across the client's telecommunications service territory. This role is pivotal in ensuring the efficient and cost-effective provisioning of wireless services by collaborating with internal business customers, telecom personnel, and external carriers. The position requires managing procurement and change requests, coordinating with vendors, maintaining accurate circuit inventory, resolving discrepancies, and supporting billing reviews. The ideal candidate will possess a strong understanding of telecom infrastructure, wireless voice and data services, and vendor contracts, along with excellent communication, analytical, and problem-solving skills. The Telecom Wireless Services Provisioner reports directly to the Telecom IT Manager, is based in Charlotte, NC, and follows a hybrid work schedule (minimum 3 days per week in the office).

WHAT YOU'LL DO
  • Procure, track, and deliver off-net wireless data services across the client's telecommunications service territory.
  • Coordinate with internal business customers, Telecom personnel, and external carriers to ensure efficient and cost-effective service provisioning.
  • Handle procurement, change, and disconnect requests for wireless telecommunication services, ensuring compliance with procedures and timely communication with stakeholders.
  • Support assessment, selection, purchasing, and management of wireless services and assets, collaborating with network and radio engineers and leveraging enterprise telecommunication contracts.
  • Advise project teams to maximize the effectiveness of wireless telecommunications and assist in implementing new technology.
  • Review and resolve billing discrepancies for new wireless services, coordinating with vendor billing or invoicing analysts to ensure accurate pricing and inventory alignment.
  • Maintain and audit circuit inventory accuracy, collaborate to optimize wireless service costs, and recommend process improvements.
  • Stay current on new telecom technologies within the organization and suggest enhancements to existing processes and procedures.
  • Establish and follow clear procedures for ordering, tracking, and terminating circuits, coordinating with telecom and radio engineers to manage service changes.
  • Communicate order status, delays, and completion to customers, engineers, and technicians, and accurately update circuit inventory systems.

WHAT YOU BRING

  • Bachelor's degree from a four-year college or university, or 4 years of equivalent direct work-related experience in lieu of degree.
  • Minimum 3 years of experience, with at least 1 year in provisioning cellular services.
  • Knowledge and experience with telecommunication wireless voice and data services, including procurement and management.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication, teamwork, presentation, and interpersonal skills.
  • Experience managing asset lifecycle replacements or full life cycle asset management (e.g., circuits, contracts).
  • Demonstrated analytical skills, attention to detail, and ability to develop and follow processes and procedures.
  • Experience with carriers and carrier portal systems; proven wireless technical expertise.
  • Understanding of wireless terminology, including PRL, 4G, LTE, 5G, IP addressing, SIM, ESN, IMEI, MEID, MDN.
  • Customer service experience, preferably in telecom or carrier-related roles.
  • Ability to interact with customers to clarify and understand their needs and translate them into actionable requests.
  • Knowledge of SIM management and provisioning.
  • Experience with Service Now, Jira, and TEM inventory systems (e.g., Rivermine) preferred.
  • Familiarity with AI-powered tools, including the ability to develop, refine, and apply prompts to produce high-quality results.
  • Self-starter with initiative to seek guidance and escalate issues as needed.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and

applicants for employment without regard to race, color, religion, national origin, age, sex,

citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital

status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and

local laws.

#LI-OI1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110651
  • Position Id: a1Wcv000001BG2TEAW
  • Posted 1 day ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks: 

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc. 

 Pay Disclaimer: 

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

  • Gold Microsoft Partner – Cloud Platform
  • Gold Microsoft Partner – Data Analytics
  • Silver Microsoft Partner – Data Platform
  • Silver Microsoft Partner – Security
  • Silver Microsoft Partner – Application Development
  • Silver Microsoft Partner – Data Center
  • AWS Partner
  • Salesforce Partner
  • Salesforce – Authorized Training Provider
  • Salesforce Talent Alliance Employer
  • Tableau Services Partner
  • Snowflake Partner
  • Google Cloud Platform (GCP) Services Partner

Awards (Extended):

  • Best Places to Work 2022, Charlotte Business Journal, 2022
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
  • Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
  • 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
  • Top Workplaces, Indy Star, 2019
  • Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
  • Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
  • Top Work Places, Indy Star, 2018
  • Best Places to Work, Jacksonville Business Journal, 2018
  • Best Places to Work, Charlotte Business Journal, 2018
  • Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
  • Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
  • Best Places to Work, Best Places to Work in Kentucky, 2017
  • Best Places to Work, Best Places to Work in Kentucky, 2016
  • Best Places to Work, Jacksonville Business Journal, 2016
  • Top Workplaces, The Indianapolis Star, 2016
  • Top Workplaces, Indianapolis Star, 2015
  • Best Places to Work, Charlotte Business Journal, 2015
  • Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
About_Company_One
Go to company profile
Create job alert
Never miss an opportunity! Create an alert based on the job you applied for.
More jobs at Brooksource in North Carolina, NC