Desktop Support

Key Responsibilities

• End‑User Device Support — Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.

• Printer & Scanner Support — Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.

• Software Installation — Install, update, and configure approved software applications following organizational standards and security policies.

• Hardware Deployment — Prepare, image, and deploy new devices; perform hardware upgrades and replacements.

• Inventory Management — Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.

• Ticket Management — Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.

• User Support & Training — Provide guidance to employees on device usage, basic troubleshooting, and security best practices.

• Collaboration — Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.

• Compliance & Security — Ensure all devices meet security, patching, and compliance requirements.

Required Qualifications

• Experience supporting laptops, desktops, printers, scanners, and related hardware.

• Strong knowledge of Windows OS, basic networking, and common enterprise applications.

• Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.

• Ability to diagnose hardware and software issues efficiently.

• Strong communication and customer service skills.