Site Support Technician

Job Title: Field Service Technician
Location: Birmingham, AL – Fully Onsite (local travel required)
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Type: 6-Month Contract-to-Hire

Overview
We are seeking a friendly, hands-on Field Service Technician to provide onsite IT support across multiple healthcare centers in the Birmingham market, with occasional travel to Montgomery. This role serves as the primary in-person technical resource for staff, ensuring reliable operation of hardware, software, and connectivity that supports daily care delivery.

Key Responsibilities

• Deliver onsite technical support for end users across assigned locations

• Troubleshoot and resolve hardware, software, and basic network issues

• Image, configure, install, and replace desktops, laptops, and peripherals

• Communicate clearly with local staff and the broader IT team

• Maintain accurate documentation, prioritization, and follow-up on support requests

• Adhere to IT standards, security policies, and healthcare compliance requirements (HIPAA/CMS)

• Travel locally between sites as part of weekly support coverage

Requirements

• Experience providing hands-on IT field support or technical troubleshooting

• Strong customer service, communication, and time-management skills

• Ability to work independently in a fast-paced environment

• Reliable personal vehicle and valid driver’s license

• Professional, business-casual presence

• Healthcare IT or HIPAA familiarity (Bonus) 
   

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.