Clinical Specialist (Xper IM) – Home-Based with 90% Travel – Will travel across the US where needed for this role.
Role Overview
In this role, you have the opportunity to support the Xper IM Clinical Education (Cardiac Cath Lab/Interventional Radiology) Training Team for North America. You will provide basic through intermediate application training in hospitals and clinics throughout your assigned zone, directly impacting clinical proficiency and patient outcomes.
As part of the Clinical Consultant Team, you will partner with our customers to deliver best-in-class training, troubleshoot clinical application issues, and act as a trusted subject matter expert for Philips healthcare technology.
Key Responsibilities
Clinical Training & Education
- Deliver Training: Conduct basic and intermediate application training at hospitals and clinics across North America, strictly adhering to established Philips training processes and customer site policies.
- Competency Assessment: Assess and document user competency, awarding continuing education credits when appropriate.
- Educational Development: Incorporate adult learning-based guidelines into training delivery; contribute clinical protocols, sample images, and tech tips to the training library.
- Continuous Improvement: Participate in project teams alongside Clinical Education Training Specialists to gain business insights and continually improve training program quality.
Customer & Technical Support
- Issue Resolution: Contribute to the resolution of equipment and application issues; immediately escalate critical customer issues as required and manage situations to ensure the best possible outcome.
- Communication: Maintain proactive, transparent communication with customers regarding status updates and issue resolution.
- Brand Representation: Participate in industry trade shows and corporate events as assigned.
Administrative & Asset Management
- Compliance & Reporting: Accurately complete and distribute all required paperwork, training reports, and administrative documentation within seven days of training completion.
- Asset Care: Maintain and manage company-issued assets, including computers, peripheral equipment, and company vehicles.
- Business Objectives: Actively contribute to meeting the strategic and operational business objectives of your assigned zone.
Role Requirements
Professional Experience
- Clinical Experience: Minimum of three (3) years of clinical experience in the assigned modality (Cath Lab / Interventional Radiology) OR two (2) years of experience in a field applications role.
- Equipment Knowledge: Expert knowledge of at least one current Philips product for basic applications and one advanced application is preferred. Experience with Volcano systems is a major plus.
Required Certifications & Credentials (MUST HAVE)
Candidates must possess and maintain the following credentials to be considered:
- Core Registry: Active professional credential as a Registered Technologist (RT) with the ARRT (American Registry of Radiologic Technologists).
- Advanced Certification: Must hold at least one of the following advanced certifications:
- Cardiovascular Interventional Radiology (CV)
- Cardiac Interventional Radiography (CI)
- Vascular Interventional Radiography (VI)
- Alternative: RTs with an active registry with CCI as an RCIS (Registered Cardiovascular Invasive Specialist) or RCES (Registered Cardiac Electrophysiology Specialist) will also be considered.
- Professional Maintenance: Must maintain professional licenses and undergo continuous professional development (continuing education, conference attendance, and staying abreast of current medical knowledge/technology).
Skills & Competencies
- Education & Travel: B.S. degree or equivalent experience preferred. Extensive overnight travel is required (up to 80%).
- Soft Skills: Strong communication, presentation, and interpersonal skills. Ability to handle difficult, demanding, or problematic customer situations in a friendly, constructive, and professional manner.
- Problem Solving: Proven ability to utilize critical thinking, problem-solving, and priority-setting skills under pressure.
- Tech Savvy: Good overall computer skills, including equipment system operations and proficiency with Microsoft Office products.
- Onboarding: Must successfully complete the Philips New Hire and Mentor Process.
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