IT Support Engineer

Stateline, NV, US • Posted 5 hours ago • Updated 5 hours ago

Contract W2

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

User and Desktop Support
Network and Infrastructure Support
VOIP and Communication Systems
Security and Compliance
IT technical support.

Summary

Job Title - IT Support Engineer

Work Location - Stateline, Nevada 89449 (Onsite)

Contract long term

Position Overview

The Onsite IT Support Engineer will serve as the primary point of contact for day-to-day IT support at office in Stateline, Nevada. The engineer will provide hands-on support for desktops, network connectivity, VOIP systems, and audiovisual equipment used in hybrid public meetings while coordinating with remote infrastructure specialists responsible for servers, databases, and cloud services

Key Responsibilities

User and Desktop Support

Provide onsite support for 75 80 employees and their computing devices.
Install, configure, and maintain Windows and MacOS workstations.
Troubleshoot hardware, software, and connectivity issues.
Support Office 365, email, and collaboration tools.
Maintain approximately 143 workstations and associated peripherals.

Network and Infrastructure Support

Assist with monitoring and maintaining network switches, firewall, wireless networks, and VPN services.
Support administration of VMware servers, SAN storage, and virtual infrastructure.
Perform routine updates, patching, and system maintenance.

VOIP and Communication Systems

Maintain and troubleshoot the 8x8 VOIP phone system.
Configure physical and soft phones and manage user assignments.

Meeting and Audio/Visual Support

Provide technical support for hybrid public meetings held at the office and occasional offsite locations.
Support meeting platforms such as Zoom, Teams, GoToMeeting, and 8x8 conferencing.
Ensure proper functioning of audiovisual systems and meeting broadcasts.

Website and Application Support

Provide technical support for WordPress-based websites and hosted applications.
Coordinate with remote specialists for updates, troubleshooting, and maintenance.

Security and Compliance

Implement endpoint security and antivirus protection.
Monitor system security alerts and ensure adherence to IT security best practices.

Required Qualifications

Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Minimum 5 years of experience providing IT technical support.
Experience with Windows, MacOS, Active Directory, and Office 365.
Knowledge of network troubleshooting, VOIP systems, and audiovisual meeting technologies.
Strong communication and customer service skills.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10476791
Position Id: 8906935
Posted 5 hours ago

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