Desktop Support-II | W2/1099 | Applicant Must Be Current WI Resident

NOTE: APPLICANT MUST BE ON OUR W2 OR 1099 AND CURRENT WI RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: Desktop Support-II

Location: Madison, WI - Onsite

Duration: 9 Months w/Extensions

Interview:  MS Teams

Job Description:

The State of Wisconsin is looking for Desktop Support II

FULL TIME ONSITE.  Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

Under the general guidance of the IT Operations Manager, this position is responsible for growing and  operating the Information Technology Service Management (ITSM) program at Wisconsin Agency.  This position serves as an expert resource and relies on extensive experience and judgment to plan and accomplish goals.  

Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware.  Requires knowledge of, and experience with, desktop technology including, but not limited to desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk.

The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position is responsible for providing in-person support to Agency staff at the State Office building in Madison, WI.

Top Required Skills (4-7 years of experience):

·       Ability to image, diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers.

·       Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives.

·       Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices.

·       Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail.

Nice to Have Skills:

·       ITIL 4 Foundation certification or similar

·       CompTIA A+ certification of similar

Interview Process:

·       Teams with camera on

Duration of the Contract:

·       06/30/2027, with potential for at least 1-year extension

Onsite or Remote?

·       FULL TIME ONSITE.  Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed.

Will this position have access to FTI (Federal Tax Information)?

·       No

On Call hours required?

·       No

Will the position require any weekend coverage? (IE: weekend maintenance)

·       No

Is this position Remote, Hybrid, or In Person?

·       In Person

Additional Details:

·       The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier. There is some free street parking in the vicinity, or else onsite parking at a monthly rate of approximately $75/month.

Travel Required?

·       No

Security Required?

·      Yes