Electrical Engineer IV

100% onsite

Job Description
Summary:
We seek a customer service technician responsible for test equipment setup,
tear down, maintenance, data collection, and logistics. The customer service
technician ensures the engineering service request operates reliably and
satisfies the customer's end-use requirements. Experience working with
customers and managing the interaction is essential.
Key qualification:
Ability to be self-motivated and accountable in a fast-paced, independent
environment
Ability to think creatively as well as methodically regarding technical
issues
Respond promptly to customer inquiries and acknowledge and resolve
customer issues.
Communicate and coordinate with colleagues and provide feedback on
the efficiency of the customer service process.
Strong troubleshooting with critical thinking, attention to detail, and
organizational skills.
Ability to multitask, manage time, and prioritize and work in an
unsupervised environment
Understanding basic electronics and knowledge of lab equipment
(Oscilloscopes, DMM, signal generator, signal analyzer) is helpful.
Basic understanding of MS Office, PDFs, and the ability to read basic
schematic, BOM, and documentation.
Description:
Responsibilities might include some of the following:
Responsible for test board and equipment setup, tear down, maintenance,
data collection, and logistics.
Responsibilities will also include maintaining lab standards to keep them
safe, clean, and organized. Deploy test boards that run automated tests from engineering and
troubleshoot issued requests that potentially have test setup issues.
Remove and redeploy test board setups that need new test procedures
from engineers' requests in a regular cadence.
Collect data for critical metrics for the lab and track progress.
Perform test equipment inventory, calibration, and maintenance routine.
Understand and configure electro-mechanical component installations
using BOM, drawings, and schematics.
Perform electro-mechanical repair, troubleshoot wiring, and test modified
semi-complex assemblies without supervision on standard projects.
Communicate effectively and recommend changes on the document
where applicable to actual wiring and mechanical build of assembly.
Perform self-inspection according to the Manufacturing and or internal
procedure checklist.
Identify problems, document them, and bring them to the supervisor's
attention.
Check equipment for calibration status expired materials, and follow all
ESD and other general housekeeping procedures.
Detail oriented. Must read and follow written instructions, schematics,
and diagrams correctly.
Demonstrate proficiency in English - reading, writing, and verbal
communication.
Requirements:
Associate or Bachelor's Degree in a Tech-related Major or 4 years of
equivalent experience in a Lab or customer service in a data center
environment or field service technician.
The ability to read schematics and set up various cable connectivity types
to test equipment and DUT is a plus.
Basic user-level understanding of Unix/Windows and Networking with
Enterprise Switches and Routers is a plus.
Ability to solder and rework PCBA components SMT, Through holes,
wires, terminal and fine pitch parts.
General test instrumentation hardware and software knowledge is a plus.
Experience with environmental chamber operation and support.
The ability to occasionally lift 50 lbs of equipment set up on the bench.