OverviewTop candidates for this role will have Epic (EMR) and/or Health Plans experience.Hybrid position, so need to be local or willing to relocate here.As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
The incumbent will assist in the analysis of specific organizational and procedural problems and in the configuration and maintenance of health plan activities, as well as internal, member and provider facing systems; implementing new functionality and testing to verify accuracy and completeness. This position has no responsibility for providing care to patients.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities- Participates in meetings to discuss team and project related activities, issues, communications, and updates.
- Assists in system upgrades or enhancements to existing workflows via release notes or guided steps provided by a vendor or senior staff.
- Resolves incidents and trouble tickets according to agreed upon SLA's and assigned timelines.
- Assists in maintaining system and user documentation as needed. Acts as a resource to end users regarding application utilization in context with workflow.
- Performs the execution of test scripts, including unit, application and integrated test scripts.
- Under the supervision of others, performs analysis of current workflows and processes with operational staff to collect and document details for trouble tickets and system improvements.
Knowledge / Skills / Abilities- Ability to perform the essential functions of the job as outlined above.
- Excellent verbal, written communication and interpersonal skills.
- Ability to work under high stress conditions in a changing environment.
- Flexibility in accepting assignments, including overtime activities.
QualificationsQualificationsRequired for level 1:- Associate's degree in Computer Science, Information Systems, Information Technology or equivalency.
Required for level 2:- Bachelor's degree in Computer Science, Information Systems, Information Technology or equivalency.
Qualifications (Preferred)Preferred- Epic Tapestry.
- Bachelors Degree in Information Technology or related field.
- Experience in claims processing or in medical insurance end user field.
Working Conditions and Physical DemandsEmployee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical RequirementsListening, Manual Dexterity, Sitting, Speaking, Standing, Walking
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