Avanciers are seeking a Child Welfare Information System Training Instructor to support training delivery for a child welfare system implementation.
This role will deliver training across multiple audiences, including DCS staff, providers, help desk personnel, and designated technical/support staff. The instructor will help ensure end users are prepared to use the system effectively at go-live and that support teams are equipped to sustain operations post-implementation.
Required Skills
• Experience facilitating training for a variety of audiences, including end users.
• Strong classroom and virtual facilitation skills.
• Experience using LMS platforms, virtual collaboration tools such as Microsoft Teams, and training environments/sandboxes.
• Ability to translate system functionality into clear, role-based instruction.
• Experience developing or delivering training using scenario-based and job-specific examples.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced implementation environment and adapt to evolving training needs.
Responsibilities
• Deliver End User Training for DCS staff over a 7-week training period using a mixed delivery approach.
• Deliver Provider Training over a 5-week training period using a mixed delivery approach.
• Support Help Desk Training prior to go-live, including walkthroughs and review of common issues and resolution steps.
• Support Knowledge Transfer sessions for train-the-trainer and technical functions.
• Deliver just-in-time training in person that includes business and program context to support data quality, system adoption, and effective system utilization.
• Support help desk personnel in understanding system-specific content related to common issues and questions, including Level 1 and Level 2 support scenarios.
• Coordinate with project, functional, and technical teams to stay aligned on system changes, workflows, and training content.
Never miss an opportunity! Create an alert based on the job you applied for.
