SummaryThis position is in the Administration and Support Division, a subordinate organization of the Office of Security Assistance & Operations, Bureau of International Narcotics and Law Enforcement Affairs (INL/SAO). The incumbent serves as an Information Technology Specialist, reporting to the Branch Chief.
DutiesHelp
- Exercises overall responsibility for the continuing functionality of all servers in the Bureau's enterprise LAN that supports Department wide mission critical functions.
- Advises other specialists and managers on implementation of new or enhanced IT systems including providing on the job and formal training for new and revised methods and techniques for resolving IT issues.
- Ensures the accomplishment of system modifications and enhancements. Redesigns systems to accommodate changes in user requirements, regulations, policies, legislative changes, or new technology.
- Investigates systems problems, including the performance of e mail operations, and works directly with Bureau customers
- May participate in seminars, conferences, and other professional meetings to exchange information on program related matters. He/She may serve as a member of ad hoc committees and study groups both internally and externally to DOS.
RequirementsHelp
Conditions of employment- U.S. Citizenship is required.
- Must be able to obtain and maintain a Top Secret security clearance.
- Incumbent will be subject to random drug testing.
QualificationsApplicants must meet all the required qualification requirements described below by the closing date of this announcement.
If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.
NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.
Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.
Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:- Attention to Detail - Evaluates machine usage and based on current usage patterns, develops acquisition plans to support future expansion and usage needs.
- Customer Service - Advises other specialists and managers on implementation of new or enhanced IT systems including providing on the job and formal training.
- Oral Communication - Communicate complex technical requirements to non technical personnel.
- Problem Solving - Coordinates the resolution of system problems by identifying problems and meeting with users, managers, and hardware/software vendors to discuss options.
AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.
Qualifying specialized experience must demonstrate the following:Experience providing technical and professional guidance in the field of information technology to accomplish the mission.
Experience Identifying and evaluating of appropriate, including new and emerging technologies which can be adapted to these emergency situations.
Experience investigating systems problems, including the performance of e mail operations, and works directly with customers.
NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.
EducationEducation requirements do not apply to this vacancy announcement.
Additional information- For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at or
- If eligible, situational telework agreements may be permitted with supervisory approval. [REMOVE content, as appropriate, for the position].
- Multiple positions may be filled from this announcement. If eligible, applicants to this announcement may be referred to other similar positions in other BureaOffices in the Department for up to 240 days. Telework eligibility and security clearance requirements may vary for such similar positions.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
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