Field Service Engineer
Toyota Material Handling North America
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Job Details
Skills
- Field Service
- Innovation
- Management
- ROOT
- Technical Support
- Product Development
- Collaboration
- User Guides
- Presentations
- Supervision
- Computer Science
- Training
- Writing
- Real-time
- Customer Service
- Material Handling
- FSA
- Life Insurance
- Insurance
Summary
Field Service Engineer
About our company:
The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us.
About the position:
We're looking for a remote Field Support Engineer to support the Raymond iWAREHOUSE and Operator Assist Engineering teams. You will:
- Manage and oversee new iWAREHOUSE and Operator Assist products and their impact to all Raymond support teams.
- Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
- Provide prompt and effective technical support to clients via phone, email, chat, and on site, addressing inquiries and resolving issues related to our iWAREHOUSE and Operator Assist solutions.
- Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
- Continuously stay updated with the latest developments with new technology and identify opportunities to enhance product lines.
- Review and provide technical and professional feedback on technical publication documents and training programs
- Assist to collaborate on comprehensive training materials, including user guides, presentations, and hand on activities, to deliver effective training sessions on iWAREHOUSE and Operator Assist solutions to diverse teams.
- Provide training to other employees, support centers, technicians, and customers.
- Conduct training sessions in person or virtually, ensuring participants acquire a deep understanding of concepts, tools, and best practices.
- Customize training to suit various audience profiles, from beginners to advance users, ensuring each student gains the relevant skills and knowledge.
- Gather feedback from training sessions to refine and improve training materials, methodologies, and content.
- Support an afterhours call line when in the rotation.
- Work remotely with minimal supervision.
- Travel as required.
About the schedule:
This position is first shift with extensive travel.
About you:
- Bachelor's Degree in an applicable engineering field, computer science, an Engineer in Training (EIT) or a professional license OR 8 years of relevant experience.
- Must have the ability to plan, organize and carry out technical activities, as well as communicate effectively, both orally and in writing. Knows fundamental concepts, practices and procedures of particular discipline. Works well in a team or individual environment.
- Proven ability to simplify complex concepts and make them accessible to diverse audiences.
- Willingness to learn new products.
- Flexibility to travel up to 75% including internationally as needed.
It would be great if you had:
- Experience with real time location systems / geofencing.
- Experience with collision avoidance systems.
- Experience in the Material Handling Systems Industry.
- Strong customer service experience / background.
- Additional knowledge of Raymond Material Handling equipment.
About the total compensation package:
Salary - $73,800 - $94,600 depending on selected candidates education and experience.
Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including:
- Medical and Rx Plan options
- Dental and Vision Plan options
- Vacation on day 1
- Employee Assistance Program (EAP)
- Flexible Spending Accounts (FSA) for medical and dependent care
- Life Insurance and AD&D
- Short-Term and Long-Term Disability
- Accident, Critical Illness, and Indemnity Insurance
- ID Theft Protection
- Comprehensive 401(k) retirement plan with company match
- Long-Term Care Insurance
- Vacation, Sick, & Volunteer Time
- Company Paid Holidays
- Tuition Aid Program
- Dice Id: 91129607
- Position Id: 11224
- Posted 30+ days ago
Company Info
About Toyota Material Handling North America
Toyota Material Handling (TMH) is not only a world-renowned forklift provider, but a great place to work. We are continually seeking out individuals who are talented, motivated, and fit our corporate culture of professionalism, friendliness, and dedication. We hire for attitude and aptitude.
At Toyota, we get our jobs done every day so millions of workers across the U.S. and Canada can get their jobs done, too. At TMH, we are ‘Helping People Carry the Load’. We offer careers in sales, marketing, engineering, IT, customer service, supply chain, logistics & more within our corporate headquarters located in Columbus, IN, and across the US.
If you think you’d be a good fit for the Toyota family and are searching for an exciting career with a quickly growing company, check out our careers page or contact one of our Talent Acquisition team members. As an Associate at Toyota, you’ll feel confident in knowing you’re working for a company that is not only planning for the future but one that is prepared for the future. We look forward to having you join Team Toyota.
Helping People Carry the Load
Last year, Toyota Material Handling Associates completed 10,017 volunteer hours equaling $285,894.31 in positive economic impact.
Environmental Excellence
Since 2018, Toyota Material Handling s CO2 reduction projects have resulted in a 22% reduction in electricity consumption, a 23% reduction in natural gas consumption, and a 37% reduction in CO2 emissions.
Big Name, Big Opportunities, Life s Better at Toyota
Supporting over 230 locations across North America, Toyota Material Handling offers opportunities in sales, marketing, customer service, technical roles, and more all under the respected Toyota brand.
Embracing Workplace Safety
Occupational health and safety is a priority for Toyota Material Handling. In fact, Toyota Material Handling was recognized with the prestigious 2022 Indiana Governor s Workplace Safety Award.
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