Lead Business Analyst Identity Governance (Microsoft Entra)

Title: Lead Business Analyst – Identity Governance (Microsoft Entra)

Location: Remote

Duration: Full-time Contract (12-18 months)

The Role

Our client is modernizing its identity governance capabilities by transitioning from a legacy IAM platform to Microsoft Entra Identity Governance. We are looking for a Lead Business Analyst.

What You Will Do

Requirements & Discovery

Lead requirements gathering across HR, IT, Security, application owners, and operations teams

Analyze legacy IAM/EIS and DL-based processes to understand true business behavior, not just documented intent

Identify gaps, exceptions, and manual workarounds that must be addressed in the future state

Mapping & Design

Translate legacy identity and access use cases into Microsoft Entra constructs (groups, access packages, reviews, workflows)

Create clear use case matrices, process flows, and decision logs

Support future-state design while balancing risk, compliance, and operational reality

Execution & Coordination

Coordinate onboarding patterns with HR, ServiceNow, application owners, and directory teams

Run access certification cycles end-to-end as a managed service

Track exceptions, escalations, and completion metrics

Partner with technical teams while maintaining business accountability

Process & Documentation

Create and maintain SOPs for identity lifecycle events, certifications, and exception handling

Ensure documentation is actionable, current, and auditable

Define KPIs and operational metrics for identity governance processes

Governance & Reporting

Support audit and compliance needs by ensuring evidence, approvals, and traceability

Monitor process health and identify opportunities for simplification and automation

Communicate clearly with both operational teams and leadership

What Were Looking For

3+ years as a Business Analyst or equivalent role in enterprise systems

Experience in large enterprises, international brands or US mid-size companies

Strong written and verbal communication skills

Strong requirements gathering and documentation skills

Experience coordinating across multiple teams with competing priorities

Experience creating SOPs and operating procedures for production processes

Strong Plus but not a requirement:

Experience in financial services or regulated environments

Exposure to IAM, IGA, access reviews, or entitlement management

Familiarity with Microsoft Entra / Azure AD concept