Overview
Skills
Job Details
Hi
I hope you are doing well.
I'm Rahul Kumar, Lead Recruiter from ITBuild Solutions LLC. I came across your profile, which perfectly aligns with an exciting opportunity we have. This role could be a great fit for your skills and career goals!
If you're open to exploring this further, please send me your updated resume and contact details. I'd love to share your profile with my hiring manager.
Looking forward to hearing from you soon!
Job Title: ServiceNow Architect
Location: - Remote
Job Type - Contract To Hire
Job Description: -
About Jade:
Jade Global is a well-positioned, long-time ServiceNow Implementation Partner. We create value through our vast portfolio of IT and business services delivered by highly skilled developers and architects.
Role Summary:
The ServiceNow Architect (ITSM/ITOM) will be responsible for managing and optimizing the ServiceNow platform, designing and configuring ITSM/ITOM modules, integrating external platforms, maintaining CMDB, automating processes, and leading client discussions on best practices.
Key Responsibilities:
- Develop, configure, and troubleshoot ServiceNow ITSM/ITOM modules.
- Configure workflows for Incident, Problem, Change, Knowledge, and Request Management.
- Manage and enhance ITOM functions: Discovery, Event Management, Service Mapping, Cloud Management.
- Integrate ServiceNow with external systems using REST/SOAP APIs.
- Maintain accurate CMDB with Discovery & Service Mapping best practices.
- Automate processes via Flow Designer, workflows, scripting.
- Deliver dashboards & performance analytics.
- Lead client meetings, roadmap development, and technical consultant assignments.
Education & Requirements:
- Bachelor's degree in CS/IT or related field.
- 4 6 years of ServiceNow development experience.
- Certifications (Compulsory): CSA, CAD, CIS-ITSM or CIS-ITOM.
- Strong knowledge of JavaScript and web-based languages (CSS, Jelly, XML, HTML, Glide).
- Hands-on ITSM/ITOM configuration and integration experience.
- Strong ITIL understanding and agile methodology exposure.
- Excellent communication and presentation skills.
| Rahul Kumar Lead Recruiter at ITBuild
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