APPLICATION INSTRUCTIONS:- CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
- If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants. POSITION SPECIFICSThe Deskside Support team within Penn State IT, is seeking a customer-focused, self-driven, and highly motivated
IT Support Specialist- Senior Support to join a team supporting approximately 10,000 endpoint devices across 28 non-IT business units. This distributed role serves as the primary IT contact for designated units, providing technical support, managing IT assets, and contributing to service improvement initiatives.
RESPONSIBILITIES - Provide advanced hardware and software support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot and resolve complex technical issues and escalations.
- Manage the lifecycle of IT assets, including procurement, imaging, inventory, and decommissioning.
- Lead or support IT projects, committees, and process improvement efforts.
- Foster strong relationships between IT and faculty/staff.
- Participate in on-call rotations and respond to urgent incidents.
- Assist with onboarding, mentoring, and training of team members.
QUALIFICATIONSRequired:- Strong customer service and communication skills.
- Ability to work independently and collaboratively in a dynamic environment.
- Ability to lift up to 50 pounds with or without accommodation.
- Valid driver's license and successful completion of a motor vehicle background check.
Preferred:- Experience with Active Directory, Configuration Manager, JAMF, Office 365, Windows, macOS, Android, iOS, and Point of Sale systems.
- Familiarity with ServiceNow or similar ITSM platforms.
- Project coordination or leadership experience.
MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSAssociate Degree4+ years of relevant experience; or an equivalent combination of education and experience acceptedRequired Certifications:None
ADDITIONAL INFORMATION- Hybrid work arrangement upon successful onboarding: 4 days onsite, 1 day remote weekly. Questions related to flexible work should be directed to the hiring manager during the interview process.
- Evening or weekend work may be required based on unit needs.
- Cover letter and resume must be uploaded at the time of application.
- Review of applicants will begin immediately and continue until the position is filled.
BACKGROUND CHECKS/CLEARANCESEmployment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.
Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITSThe salary range for this position, including all possible grades, is $51,000.00 - $74,000.00.
Salary Structure - Information on Penn State's salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICSPursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.
EEO IS THE LAWPenn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact .
The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
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