MSP Manager/Coordinator

We're hiring an MSP Coordinator / Manager for a full-time role based in Phoenixville with a growing Managed Services Provider that supports a diverse client base across IT infrastructure, end-user support, and field services.
This organization prides itself on operational excellence and client experience, leveraging modern ticketing systems, documentation platforms, and workflow tools to keep service delivery running smoothly and efficiently.
Required Skills & Experience
Experience working in an MSP or IT services environment
Strong client-facing communication skills (phone, email, ticketing)
Experience handling client intake calls and issue triage
Ability to dispatch and coordinate field or technical teams
Strong organizational and documentation skills
Experience with ticketing systems and task management tools
Desired Skills & Experience
Prior experience in an MSP Coordinator, Service Manager, or Dispatch role
Familiarity with ITIL or service delivery best practices
Experience with tools like ConnectWise, ServiceNow, Autotask, or similar
Leadership or team coordination experience
Process improvement or workflow optimization experience
What You Will Be Doing
Tech Breakdown
40% Ticketing Systems & Documentation Platforms
30% Client Support & Intake Tools
30% Scheduling, Dispatch, and Task Management Tools

Daily Responsibilities
40% Hands On (client intake calls, dispatching, documentation)
35% Management Duties (task delegation, prioritization, workflow oversight)
25% Team Collaboration (technicians, field teams, leadership)
The Offer
Bonus eligible

You will receive the following benefits:
Medical, Dental, and Vision Insurance
Vacation Time
Stock Options

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.