(L3) Lead Support Engineer (AMS Cloud Platforms & Reliability)

Role: L3 Lead Support Engineer (AMS Cloud Platforms & Reliability)

Location: St. Louis, MO (Remote)

Duration: 12 Months
Key Responsibilities
Advanced Incident & Problem Management Act as L3 escalation point for critical production incidents Lead deep technical troubleshooting across distributed systems Perform comprehensive root cause analysis (RCA) and drive permanent remediation Analyze recurring patterns to eliminate systemic defects Support problem management processes and technical debt reduction Cloud & Platform Engineering Provide advanced support for applications running on AWS (Lambda, Glue, DynamoDB, RDS/PostgreSQL) Troubleshoot complex performance, scaling, and integration issues Assess AWS configurations and architecture for reliability risks Support Kubernetes-based deployments and container orchestration issues DevOps & Release Governance Review Azure DevOps pipelines for stability and risk mitigation Validate deployment strategies, rollback plans, and release readiness Drive automation initiatives to reduce manual operational effort Improve CI/CD reliability and release quality within AMS scope Observability, Resilience & Continuous Improvement Design and enhance monitoring, logging, and alerting frameworks Identify monitoring blind spots and improve system visibility Lead disaster recovery testing and operational readiness validation Drive vulnerability remediation from an application and platform perspective Mentor L2 engineers and elevate support capability maturity __________________________
Required Experience
Mandatory
7 years in L3 production support within AMS Strong hands-on AWS platform experience Experience leading major incident resolution Expertise in distributed system troubleshooting
Technical Skills
Advanced AWS experience (Lambda, Glue, DynamoDB, RDS/PostgreSQL) Strong Kubernetes troubleshooting skills Strong Azure DevOps knowledge (pipeline configuration & release governance) Strong debugging skills in Python, Java, .NET (COBOL preferred in legacy setups) Database performance tuning (PostgreSQL, DynamoDB)