ServiceNow Solution Architect

Solution Architect Activities

CSA, CAD, CTA , AI Microcertifcation

CTA Mandatory

Solution Design & Architecture

• Own end-to-end solution design including architecture, integration, security, scalability, and compliance considerations
• Translate functional and non-functional requirements into coherent technical designs
• Design platform solutions that align with enterprise business objectives and long-term platform health

Technical Requirements & Planning

• Gather and analyze technical requirements from business stakeholders and implementation teams
• Define integration strategies and data architecture approaches that support enterprise needs
• Plan technical sequencing and implementation approach based on scope, dependencies, and risk

Security, Compliance & Performance

• Ensure solution designs meet security, compliance, and regulatory requirements
• Advise on scalability considerations and performance optimization strategies

• Validate that designs support customer security posture and governance requirements

Design Review & Validation

• Conduct and participate in solution design reviews with implementation teams
• Validate solution designs against platform standards and best practices
• Identify and mitigate technical risks in design approach before implementation begins

Stakeholder Alignment & Communication

• Present and communicate technical designs to executive stakeholders and business teams
• Facilitate alignment between business requirements and technical design decisions
• Document and communicate design rationale, trade-offs, and technical implications

Implementation Guidance & Support

• Provide technical guidance to implementation teams during configuration and development
• Support quality assurance and testing to ensure implementations align with design intent
• Advise on deployment approach and technical readiness assessment

Integration & Data Architecture

• Design integration patterns and enterprise data flows aligned to long-term platform health
• Flag data model risks and integration dependencies that could impact future capabilities
• Guide customers toward integration decisions that support sustainable platform growth

Governance & Best Practices

• Ensure solution designs align with customer technical governance frameworks
• Advise on technical standards and best practices applicable to the solution

• Support establishment of governance practices for solution maintenance and evolutio