Technical Support Engineer – Automations

Alafaya, FL, US • Posted 6 hours ago • Updated 6 hours ago

Contract W2

On-site

$35.71 - $35.71/hr

Fitment

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Job Details

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Summary

Technical Support Engineer – Automations

Location: Orlando, FL (Onsite 2 days/week – Wednesday & Thursday)
Pay Rate: $28–$35/hour (W2)
Duration: 12-Month Contract

Russell Tobin is seeking a Technical Support Engineer – Automations to support a leading enterprise technology client. In this role, you will assist customers with troubleshooting technical issues, understanding platform functionality, and resolving unexpected system behaviors within the ServiceNow platform.

This role is ideal for candidates with strong troubleshooting skills, JavaScript knowledge, and a solid understanding of networking and operating system debugging. You will work directly with users to diagnose issues and provide solutions while delivering an exceptional customer support experience.

Key Responsibilities

Investigate and resolve technical support cases related to the ServiceNow platform
Troubleshoot unexpected platform behavior and technical issues using diagnostic tools and debugging techniques
Provide support through web, chat, email, case updates, and telephone communication
Analyze system behavior and logs to determine root causes of issues
Collaborate with internal teams to resolve complex technical problems
Manage assigned cases and ensure timely resolution for customers
Provide feedback on potential product and process improvements based on customer interactions

Required Qualifications

Strong knowledge of JavaScript
Understanding of networking concepts (TCP/IP, HTTP, APIs, etc.)
Experience troubleshooting operating systems or system-level software
Strong analytical and debugging skills
Excellent written and verbal communication skills
Ability to manage multiple technical support cases simultaneously

Preferred Qualifications

Experience working with the ServiceNow platform
Experience supporting enterprise SaaS platforms
Familiarity with workflow automation or IT service management systems
Experience in a customer-facing technical support role

Pride Global offers eligible employee''s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#RTA
#LI-BK1
#JD-E2EProf

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10427670
Position Id: 26-05654
Posted 6 hours ago

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