Genesys QA

A Quality Engineer focused on automation framework development is generally a QA/Test Automation role and could support any application or platform.

It would become a Genesys-related role if the requirements included items such as:

• Testing Genesys Cloud CX implementations
• IVR, call flow, or contact center testing
• Voice, chat, email, and digital channel validation
• Genesys APIs and integrations
• Conversational AI or chatbot testing within Genesys
• Contact center reporting and analytics validation
• Performance and load testing of contact center environments

Quality Engineer (Genesys Cloud CX)

The Quality Engineer is responsible for establishing and maintaining quality, automation, and deployment standards across the Genesys Cloud platform. This role will design and implement automated testing frameworks, CI/CD pipelines, and infrastructure-as-code practices to ensure reliable, repeatable, and scalable deployments. The engineer will partner with development, AI, and platform teams to validate new capabilities, reduce deployment risk, and improve overall platform reliability.

Key Responsibilities:

• Design, develop, and maintain reusable automated testing frameworks for Genesys Cloud solutions.
• Create and execute automated regression, functional, integration, and deployment validation tests.
• Implement and support end-to-end CI/CD pipelines for build, test, approval, and deployment processes.
• Establish configuration-as-code and deployment automation standards across Genesys Cloud environments.
• Validate integrations, workflows, policies, AI capabilities, and platform enhancements before production release.
• Support testing and quality assurance for AI initiatives, including virtual agents, Copilot capabilities, MCP integrations, and automation use cases.
• Develop monitoring, alerting, and operational reliability practices to ensure platform stability and performance.
• Partner with engineering and platform teams to identify quality risks and continuously improve deployment processes.

Required Skills:

• Strong experience building and maintaining test automation frameworks.
• Experience with CI/CD tools and DevOps practices.
• Knowledge of automated functional, regression, API, and integration testing.
• Experience with cloud-based platforms and configuration/infrastructure as code.
• Familiarity with Genesys Cloud CX or other enterprise contact center platforms.
• Understanding of monitoring, observability, and operational reliability practices.
• Experience validating complex integrations and enterprise application workflows.

Ideal Background: A senior-level Quality Engineer or SDET with expertise in automation, CI/CD, and platform quality who can ensure that Genesys Cloud enhancements, integrations, and AI-driven capabilities are delivered reliably, securely, and with minimal operational risk.

Recruiter Translation: "We're looking for a Quality Engineer with strong automation and DevOps experience who can build testing frameworks, establish CI/CD processes, validate Genesys Cloud implementations and integrations, and improve the quality and reliability of a rapidly evolving contact center and AI platform."