Title: Senior C++ Engineer
Location: Sunnyvale, CA (Onsite)
Duration: Full Time
Video Interviews
Experience required: 8-10 years
JOB DESCRIPTION:
We are looking for a highly skilled Senior C++ Developer with 8+ years of hands-on experience in building, enhancing, and supporting telecom and contact center solutions.
The ideal candidate should have strong expertise in C++ development, solid understanding of telecommunication protocols, and experience working with contact center platforms in high availability, real time environments.
Key Responsibilities
Design, develop, and maintain high performance C++ applications for telecom and contact center systems
Work on real-time, multithreaded, and distributed systems with high reliability and low latency requirements
Develop and integrate solutions involving call control, media handling, and session management
Implement and support features related to IVR, ACD, CTI, call routing, recording, and analytics
Integrate telecom applications with SIP-based networks, PSTN, VoIP, and third party systems
Debug complex production issues, perform root cause analysis, and provide permanent fixes
Collaborate with system architects, QA, DevOps, and cross functional teams
Ensure adherence to coding standards, performance benchmarks, and security guidelines
Participate in design reviews, code reviews, and technical discussions
Mentor junior developers and contribute to technical best practices
Required Technical Skills
Core Skills
Strong proficiency in C++ (C++11/14/17)
Solid experience with Linux/Unix environments
Expertise in multithreading, memory management, IPC, and socket programming
Strong debugging skills using tools like gdb, valgrind, core dump analysis
Telecom & Contact Center Domain
Hands-on experience in Telecom and Contact Center domains
Strong understanding of telecom protocols:
SIP, RTP/RTCP, SDP
SS7, ISDN, PRI (good to have)
Experience with VoIP architectures and call flows
Knowledge of Contact Center solutions such as:
IVR, ACD, CTI
Call routing, call recording, workforce management
Experience integrating with CRM systems and external APIs
Platforms & Tools (Any of the below is a plus)
Experience with platforms such as Genesys, Avaya, Cisco, NICE, Amazon Connect, or similar
Familiarity with REST APIs, JSON, XML
Build tools: Make, CMake, GCC
Version control: Git / SVN
Exposure to Docker, Kubernetes, CI/CD pipelines is a plus
Soft Skills
Strong analytical and problem solving abilities
Good communication skills and ability to work with global teams
Experience working in Agile/Scrum environments
Ability to handle production critical systems and on call support.
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