Jr. Incident Management Analyst

Princeton, NJ, US • Posted 13 days ago • Updated 13 days ago

Contract W2

On-site

$22.29 - $24.32/hr

INSPYR Solutions

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Job Details

Skills

INCIDENT MANAGEMENT
ITIL
INFORMATION TECHNOLOGY
SAP
MS OFFICE

Summary

Title: Jr. Incident Management Analyst
Location: Remote
Duration: 6+ month contract-to-hire
Work Requirements: s, Holders, or Authorized to Work in the U.S.

Skillset / Experience:
The Jr. Incident Management Analyst is responsible for coordinating incident meetings, maintaining accurate documentation and timelines, tracking action items, and supporting communication throughout the incident lifecycle. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to stay calm in fast-paced situations and anticipate needs without being prompted. This position enables Incident Managers to focus on decision-making by keeping incident processes running smoothly.

Responsibilities for this role include:

Proven ability to perform independent data analysis.
Schedule and coordinate incident-related meetings and follow-ups across multiple teams and time zones.
Perform various administrative skills – capturing and tracking action items and commitments across teams.
Data gathering and documenting incident updates succinctly, without needing direction or being prompted.
Support Incident Manager throughout the resolution of operational incidents by assisting with organizing incident artifacts, communications, and reporting.
Demonstrates close attention to detail and strong organizational and documentation skills, including decisions, action items, owners, and timelines.
Exhibits curiosity, initiative, assertiveness and determination to succeed
Identify and document continuous process improvement opportunities, as well as preventive measures and controls for incidents
Eager for continuous learning opportunities and developing new skillsets
The ability to effectively interact, collaborate, and build relationships with all levels of the organization and across multiple departments is essential.

Job Qualifications:

A Bachelor's degree in a Business Administration-related area, or 2-4 years of related experience
SAP knowledge
Any certifications designed to drive efficiency, break down silos, or foster a culture of continuous improvement
Experience within competitive retail electricity and natural gas markets
Comprehensive analytical, conceptual, and problem-solving skills
High degree of ownership, reliability, and accountability.
Strong interpersonal and communication skills (both verbal and written), especially with meeting summaries and incident updates
Proven ability to learn new concepts quickly
Proven ability to manage multiple priorities independently and follow through without reminders.
Proactive mindset along with a "can-do" work approach
Strong bias for continual process improvement
Proficient in MS Office software and AI

About INSPYR Solutions

Technology is our focus, and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, projects, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-00559
Posted 13 days ago

Company Info

About INSPYR Solutions

As a leading technology solutions company, we connect top IT talent with clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. There are four elements that set us apart and serve as pillars of our company philosophy: Quality, Expertise, People, and Relationships. By always striving for excellence in these areas and focusing on the human aspect of our business, we work seamlessly together with our talent and clients to match the right solutions to the right opportunities.

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