Senior Researcher User Experience
Brooksource
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- User Experience
- Reporting
- Collaboration
- Product Research
- Quantitative Research
- Communication
- Analytical Skill
- Emerging Technologies
- Workflow
- Embedded Systems
- User Research
- Broadcasting
- Media
- Management
- Streaming
- Acquisition
- Onboarding
- Product Design
- Analytics
- Product Marketing
- Research
- Artificial Intelligence
- SAP MM
Summary
New York, NY (Hybrid)
Contract
Compensation: $65 - $67 per hour
ABOUT THE ROLE
Our client is seeking a Senior UX Researcher for a high-visibility contract position based in New York, NY (Hybrid), reporting to the Senior Director of User Research and Consumer Insights. You will play an influential role in defining the future of a leading direct-to-consumer streaming product at a Fortune Broadcast Media & Entertainment organization. As a seasoned researcher, you will design and lead impactful studies across the full customer lifecycle-answering questions about ideal subscriber experiences, purchase confidence, content discovery, and innovative feature development. You will collaborate cross-functionally with Product, Design, Analytics, and Product Marketing teams, leading research that both evaluates product decisions and shapes foundational product initiatives. This role offers the opportunity to directly impact a widely recognized streaming platform, work independently, and champion a consumer-centric mindset throughout the organization in a dynamic, collaborative environment.
WHAT YOU'LL DO
- Consult cross-functional partners, including Product, Design, Analytics, and Product Marketing, to identify research needs and select appropriate methodologies and tools
- Design and conduct qualitative and quantitative research across the product lifecycle, utilizing methods such as surveys, moderated and unmoderated prototype tests, lab studies, remote interviews, benchmark studies, diary studies, card sorts, and correlation analyses
- Analyze research data and synthesize insights to deliver clear, actionable recommendations for product direction, crafting memos and reports that communicate key learnings and surface timely signals
- Collaborate with insights team members, analytics, and strategy partners to provide a holistic view of product performance, subscriber needs, and opportunities
- Leverage innovative research methodologies and AI-enabled tools to streamline and scale repeatable research workflows and visualizations
- Champion a consumer-centric mindset and influence product decisions at all organizational levels
- Stay current on industry trends and emerging technologies relevant to user research and streaming consumer behavior
- Lead research across the full customer lifecycle-from acquisition and onboarding through engagement and retention-on a product used by millions of subscribers
- 7+ years of experience in consumer product research or consumer insights for subscription and/or mobile products, or a related industry
- Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative research methodologies (e.g., interviews, prototype tests, card sorts, diary studies, surveys, correlation analyses)
- Ability to adapt research methodologies for novel needs and apply appropriate methods with a deep understanding of when and how to use them
- Strong communication skills with proven ability to synthesize crucial insights beyond the surface level and deliver clear, actionable recommendations
- Demonstrated success using data and insights to influence business decisions and drive product direction
- Strong analytical skills, combining consumer research insights with behavioral data
- Ability to work independently and drive initiatives while collaborating closely with cross-functional partners
- Passion for entertainment and media, with curiosity about culture and trends as they relate to products and user experiences (preferred)
- Experience thriving in a highly dynamic, matrixed organization and managing multiple projects simultaneously (preferred)
- Familiarity with emerging technologies and AI-enabled tools for research workflows and visualizations (preferred)
- High-visibility contract role embedded within the User Research & Consumer Insights team of a Fortune Broadcast Media & Entertainment organization, with direct impact on the future of one of the most recognized streaming platforms in the world
- Opportunity to lead research across the full customer lifecycle-from acquisition and onboarding through engagement and retention-on a product used by millions of subscribers
- Collaborative, cross-functional environment working alongside Product, Design, Analytics, and Product Marketing to shape foundational product decisions
- A chance to bring your full research toolkit to bear, including emerging AI-enabled methodologies, in a fast-moving and highly dynamic organization
#LI-MM3
- Dice Id: 10110651
- Position Id: a1Wcv000000p0PNEAY
- Posted 2 days ago
Company Info
Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.
We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!
Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Partnerships:
- Gold Microsoft Partner – Cloud Platform
- Gold Microsoft Partner – Data Analytics
- Silver Microsoft Partner – Data Platform
- Silver Microsoft Partner – Security
- Silver Microsoft Partner – Application Development
- Silver Microsoft Partner – Data Center
- AWS Partner
- Salesforce Partner
- Salesforce – Authorized Training Provider
- Salesforce Talent Alliance Employer
- Tableau Services Partner
- Snowflake Partner
- Google Cloud Platform (GCP) Services Partner
Awards (Extended):
- Best Places to Work 2022, Charlotte Business Journal, 2022
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
- Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
- 2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
- Top Workplaces, Indy Star, 2019
- Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
- Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
- Top Work Places, Indy Star, 2018
- Best Places to Work, Jacksonville Business Journal, 2018
- Best Places to Work, Charlotte Business Journal, 2018
- Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
- Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
- Best Places to Work, Best Places to Work in Kentucky, 2017
- Best Places to Work, Best Places to Work in Kentucky, 2016
- Best Places to Work, Jacksonville Business Journal, 2016
- Top Workplaces, The Indianapolis Star, 2016
- Top Workplaces, Indianapolis Star, 2015
- Best Places to Work, Charlotte Business Journal, 2015
- Best Places to Work Atlanta, Atlanta Business Chronicle, 2014
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