Digital L3 SME

San Ramon, CA, US • Posted 26 days ago • Updated 19 days ago

Contract W2

Contract Independent

Travel Required

On-site

$60 - $65/hr

Learn Beyond Consulting LLC

Fitment

Dice Job Match Score™

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Job Details

Skills

New Relic
Retail
JIRA
ServiceNow
BMC Remedy
Amazon Web Services

Summary

Role: Digital L3 SME
Location :San Ramon, CA
Support coverage: PST Business Hours

C2C/W2

No OPT's CPT's

Job Description:

Year Of Experience: 10-15 Years.

Working knowledge in Retail domain is mandatory.

Must have knowledge of how SRE Lebel 2 application support works.
Working knowledge in Retails platforms Shopify and other frond end teach stacks node JS, react , APIs & aws are mandatory.
Hands on experience in Monitoring, Logging, Alerting, building Dashboard and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic). This engagement is a customer using NewRelic, PagerDuty , slacks hence it is good to have this expertise.
Should know how to write SQL query to fetch details from NewRelic, database.
Must have Developer mind sets logs analysis, confident enough to talk on customer calls, automate the issues , provide dev fixes etc.
Should know how to investigate logs, leverage basic Java skills, Python to write automation scripts.
Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan.
Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
Experience working with postman.
Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)
Should know how to work with the Dev team, cross functional teams across time zones.
Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

Mandatory

Ability to clearly communicate and understand a technical idea/concept.
Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.
Excellent written and verbal communications skills.
Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.
Capability to work with people in different time zones.
Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.
Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.
Create and maintain detailed documentation.

A CAN DO ATTITUDE

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91126603
Position Id: 8856583
Posted 26 days ago

Company Info

About Learn Beyond Consulting LLC

Our company was established with primary goal to deliver quality and cost effective IT consultancy and support to everyone who requires them.

Learn Beyond Consulting is a global consulting powerhouse. We are a team of high-skilled professionals who care about the level of information technology integration in modern business. As a team collectively We have more than 50 years of experience in IT industry..

We achieved our success because of how successfully we integrate with our clients. One complaint many people have about consultants is that they can be disruptive. Employees fear outside consultants coming in and destroying the workflow. Our clients face no such issues.

We believe in partnering, through close association with our clients to first understand and define what is truly needed, and then jointly work to create complete, customized business solutions tailored to their unique requirements.

Our methodology includes a very advanced approach to performance management ensuring the desired results are defined in clear measurable terms.

Our Vision is To provide Continuous Value Addition to our Clients by leveraging the Latest and most Innovative Technologies by Delivering Excellent Business Solutions.

We understand that each client has his own unique needs, definition of value, which must be sustained over a period of time as conditions and priorities change

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