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Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform)

Atlanta, GA, US • Posted 3 days ago • Updated 3 days ago

Full Time

25% Travel Required

On-site

120000 - 282000/yr

HR Link Group, Inc

Fitment

Dice Job Match Score™

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Job Details

Skills

Enterprise Contact Center Architect
CCAI
CES
GCP
Google CCAI
Vertex AI
customer experience (CX)
CCaaS platforms
CCaaS
Genesys
Avaya
Cisco.
CX architecture
GenAI-driven CX solutions

Summary

The Enterprise Contact Center Architect (CCAI / CES - Google Cloud Platform) is a senior, enterprise-level role responsible for designing, governing, and evolving large-scale contact center and customer experience (CX) ecosystems. The role leads end-to-end CX, Conversational AI, and GenAI transformations across voice, digital, and omnichannel channels using Google CCAI, CES, Vertex AI, and integrations with leading CCaaS platforms such as Genesys, Avaya, and Cisco.

Your role

Defining enterprise CX architecture strategy and roadmaps
Designing virtual agents, agent assist, and GenAI-driven CX solutions
Leading integrations with CRM and enterprise systems, and acting as a trusted advisor to enterprise clients.
The role also supports pre-sales, delivery governance, and mentoring of architects.

Your skills and experiences

The ideal candidate has 20+ years of IT experience, deep expertise in contact center platforms
Google CCAI/CES
Conversational AI, and GenAI
Strong Google Cloud Platform experience
Proven background in enterprise CX transformation and client advisory leadership.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: hrca001
Position Id: CGJP465269
Posted 3 days ago

Company Info

About HR Link Group, Inc

HR LINK Group, Inc. is a consulting firm with over 26 years of experience dedicated to providing business solutions to Fortune 500 and 1000 clients. We help companies with their IT initiatives. Our resources have the required skills and expertise combined with extensive business background in a variety of industries. Our success hinges on the care we give to you.

HR LINK Group, Inc. gives you expert services needed to get the most out of your business investment. No matter how big or small the project is, our involvement is based on your unique requirements. From full implementation to streamlined support, we provide the custom services you want with the experience you need.

We have created a global network of consultants. This network enables us to reach better results working with a high quality and experienced team. We have local consultants in Latin America, United States, Canada and Europe.

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Hakan Pekkan

Recruiter @ HR Link Group, Inc

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