IT Trainer/Content Developer Atlanta Georgia

URGENTLY LOOKING FOR IT TRAINER FOR ATLANTA GA LOCATION

The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.





Core Competencies:

Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.

Content Development: Produces high quality training content quickly with minimal rework.

Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.

Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a can- do or team player attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).

Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow- up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.

Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.

Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.

Travel: Able and flexible in travelling to conduct scheduled on-site training.



Responsibilities:

Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.

Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.

Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.

Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.

Ensures training environments and data are ready prior to training classes.

Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.

Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.

Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.

Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.

Provides an engaging, interactive, and positive learning experience to learners.

Maintains professionalism and order within the classroom to complete course objectives.

Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.

Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.

Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.

Reviews and updates training materials and documentation.

Produces effective training content suitable to course audience. Publishes course materials as needed.

Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.

Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

Required/Desired Skills

Skill	Required/Desired	Amount	of Experience
Microsoft Office and Office 365 applications	Required	5.0	Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience	Required	4.0	Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support.	Required	4.0	Years
Excellent verbal and written English language communication, presentation, and teaching skills	Required	5.0	Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes	Required	1.0	Years
Work experience in developing role-based end user training content for IT applications/systems	Highly desired	4.0	Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts	Highly desired	2.0	Years
Adobe Captivate	Highly desired	2.0	Years
TechSmith Camtasia	Highly desired	2.0	Years
Articulate 360/Storyline	Highly desired	2.0	Years
Microsoft Teams	Highly desired	1.0	Years
Work experience with maintaining training records within an LMS	Highly desired	1.0	Years
Oracle LMS/Cornerstone LMS	Nice to have
Familiarity with ServiceNow	Nice to have