IT Service Delivery Manager

ALEXANDRIA, VA, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Pivotal
Program Management
Technical Support
Service Level
Release Management
Scheduling
Change Management
Security Clearance
Communication
Problem Solving
Conflict Resolution
PMP
DoD
Military
Management
Reporting
ITIL
IT Service Management
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2601568

Location: ALEXANDRIA, VA, US

Date Posted: 2026-02-19

Category: Program Management

Subcategory: Program Mgmt

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: No

Description

SAIC is seeking a motivated and experienced IT Service Delivery Manager to support the Defense Readiness Reporting System (DRRS) Implementation Office in Alexandria, VA. This pivotal role focuses on the ITIL framework to ensure the stability of IT Service Management (ITSM) and the successful execution of software release management. The candidate will have the opportunity to contribute to deputy program management functions. As an IT Service Delivery Manager, you will be at the forefront of our mission to support the DRRS, a vital system for reporting mission readiness to all levels of the Department of Defense.

Your daily activities will include but will not be limited to:

IT Support Management: Oversee and manage all aspects of IT service delivery, ensuring service level agreements (SLAs) are met and that all IT services are delivered effectively and efficiently.
Software Release Management: Lead the planning, scheduling, and deployment of software releases, ensuring minimal disruption and successful implementation.
ITIL Process Oversight: Champion and implement ITIL best practices for incident, problem, and change management to ensure the stability and reliability of IT systems.
Stakeholder Communication: Serve as the primary point of contact between technical teams and business stakeholders, ensuring clear and consistent communication regarding service performance and project status.

Qualifications

Required Education:

Bachelor's degree and fifteen(15) years' experience; additional four (4) years' experience can be considered in lieu of degree.

Required Clearance:

Must possess an active Secret security clearance with the ability to obtain and maintain an active Top Secret clearance; ship required.

Required Skills:

Proven ability to lead teams and manage stakeholder expectations through excellent communication and problem-solving skills.
Desired qualifications include a master's degree, PMP certification, and direct experience with the Defense Readiness Reporting System (DRRS) or working in a DoD contracting environment.

Desired Skills:

A master's degree, PMP certification, and direct experience with the Defense Readiness Reporting System (DRRS) or working in a DoD contracting environment.
Demonstrated experience in managing large-scale IT projects in a government or military environment.
Advanced certifications such as ITIL Expert or Master.
A proven track record of successfully managing software release cycles.
Familiarity with the mission and operations of the Defense Readiness Reporting System.

Required Certifications:

Must hold an ITIL Foundation certification and possess a deep, practical understanding of ITIL/ITSM frameworks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2601568
Posted 9 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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