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Technical Helpdesk & Network Remote Support Agent II

Elk Grove Village, IL, US • Posted 2 hours ago • Updated 2 hours ago

Contract W2

Contract Corp To Corp

3 Months

On-site

$15 - $22.14/hr

Fitment

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Job Details

Skills

HELP DESK
TECHNICAL SUPPORT
IT SUPPORT
DESKTOP SUPPORT
IT SERVICE DESK
SERVICE DESK
PRINTER TECHNICIAN
IT HELPDESK
PRINTER SUPPORT
TECHNICAL SUPPORT SPECIALIST
WINDOWS
MICROSOFT 365
NETWORKING
CONNECTIVITY
VPN
REMOTE ACCESS
COMPTIA NETWORK+
NETWORK+

Summary

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Role- Technical Helpdesk & Network Remote Support Agent II
Location- Chicago IL 60007 (Remote)
Duration- 3+ Months Contract
Schedules: 2nd shift 5:30 p.m. to 2:00 a.m. Eastern time, Tuesday through Saturday. 30-minute unpaid lunch break.
3rd shift 12:00 a.m. to 8:30 a.m. Eastern time, Tuesday through Saturday or Sunday through Thursday. 30-minute unpaid lunch break.

POSITION SUMMARY
This position will be 3rd shift and will be working remotely (days of week to be determined - may include weekends.) Will need reliable internet at all times and a quiet place to work with no distractions.
Delivers advanced client support by resolving complex technical issues, maintaining clear communication and documentation, and contributing to process and service improvements. This role bridges front-line support and escalation while ensuring a professional client experience.

KEY RESPONSIBILITIES

Resolve escalated technical issues related to hardware, software, and connectivity.
Perform account and access management tasks, including onboarding, offboarding, and permissions adjustments.
Act as a point of escalation for Technicians, providing guidance on complex cases and best practices.
Collaborate with peers to analyze recurring issues and recommend process improvements.
Maintain high-quality documentation of solutions and procedures.
Provide expertise to enhance workflows and improve client satisfaction.

KNOWLEDGE & SKILLS REQUIREMENTS

Skilled at troubleshooting Windows OS, Microsoft 365, and remote access issues.
Proficient in performing account and access management tasks with minimal supervision.
Strong problem-solving abilities with capacity to resolve most technical issues independently.
Excellent communication skills with accurate documentation practices.
Understanding of escalation thresholds and service workflows.

PREFERRED QUALIFICATIONS

2–5 years of service desk or technical support experience, or equivalent knowledge gained through training and certifications.
Intermediate certifications: CompTIA Network+, Microsoft 365 Certified: Endpoint Administrator.
Actively pursuing further certifications or cross-training.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117383
Position Id: 26-03081
Posted 2 hours ago

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