Field Service Engineer

Job Title

Field Service Engineer

Location

Milwaukee, WI, 53225 - 100% On-Site

Client Name-TCS

Billing Rate

$45/hr

Years of Experience

Min 5 years of relevant experience

(Note: JD footer shows "Experience Required: 0-2" but Managerial Skills section clearly states "Min 5 years of relevant experience")

Full JD

Role: Field Service Engineer

Location: Milwaukee, WI, 53225

Duration: 12 months (can extend)

100% On-Site

Must Have Skills:

Provide 2nd level IT support

Experience with operating system installation using SCCM, anti-spyware, anti-virus, custom and commercial software

Experience with mobile telephony technologies (MobileIron, iPad, Android and iPhone)

Knowledge of office products like word/excel/email client etc.

Proficiency in desktop support including knowledge of current Windows operating systems

Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix

Backup & restore of OS and Data

Procurement of Hardware, Maintaining the assets and Hardware spare stock

Hands on Audio/Video conferencing experience

Experience in performing asset refresh

Experience in network troubleshooting

Basic knowledge of windows Active directory and group policies

Ability to lift and or move various computer equipment and ladder up to 30 kg.

Roles & Responsibilities:

Provide customer break fix support including off office hours and weekends for designated equipment in office or plant environment and campus

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals

Documents, maintains, upgrades or replaces hardware and software systems

Communicating clearly in written and verbal form

Accepting and delivery of all service calls assigned

Completing all administrative tasks associated with each call

Responsible for control and return of assets and inventory

Other duties may be assigned to meet business needs

Installing wires and cables as well as splice wires or cables

Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met

Backup tape replacement

Executive support

Handling procurement

Support rest of the locations in country remotely if required.

Support Remote support teams if required

Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Managerial Skills:

Good Communication skills

Problem ownership and follow-up

ITIL concepts strongly preferred

MCSE or MCP preferred

Min 5 years of relevant experience

Plant production environment experience (good to have)

Mandatory Skills

2nd level IT support

Operating system installation using SCCM

Anti-spyware and anti-virus management

Custom and commercial software installation

Mobile telephony technologies (MobileIron, iPad, Android, iPhone)

Office products (Word, Excel, Email client)

Desktop support - Windows operating systems

Hardware support - Laptops, Printers, Desktop, Telephony equipment break fix

Backup & restore of OS and Data

Procurement of Hardware, maintaining assets and hardware spare stock

Audio/Video conferencing experience

Asset refresh experience

Network troubleshooting

Windows Active Directory and Group Policies (basic knowledge)

Ability to lift/move equipment up to 30 kg

Break fix support (including off-hours and weekends)

Cabling (installing, splicing, testing wires/cables)

Executive support

Inventory and asset management

Preferred Skills

ITIL concepts - strongly preferred

MCSE or MCP certification - preferred

Plant production environment experience - good to have

Good Communication skills

Problem ownership and follow-up

Certifications

ITIL (Preferred)

MCSE (Microsoft Certified Solutions Expert) - Preferred

MCP (Microsoft Certified Professional) - Preferred