Product Manager

NO THIRD PARTY VENDORS

Essential Functions

Restaurant Launch & Operations

• Lead and execute large-scale store launches, owning KPIs for 100s of restaurant launches in 2026
• Ensure smooth deployment and adoption of technology and services at each location
• Partner with internal teams to improve and scale launch processes and product features
• Define and track ongoing operational KPIs post-launch
• Serve as the primary escalation point for operational issues and drive resolution
• Build trusted relationships with operators and customer stakeholders
• Create and maintain launch and onboarding playbooks

Distribution Center Operations

• Design and launch scalable DC workflows to operationalize and support deployment of The Company s technologies
• Coordinate with DC partners to integrate required operational data sources (e.g., WMS, picking systems)
• Develop SOPs to ensure efficient, accurate execution by DC and internal teams
• Define and track ongoing operational KPIs
• Drive continuous improvement to increase reliability, efficiency, and scale
• Define and manage value-added services such as delivery management and cold-chain monitoring

Supplier Enablement & Partnerships

• Lead supplier onboarding and ongoing support as vendors adopt The Company s technologies
• Act as the primary point of contact for suppliers and integration partners
• Build and maintain strong relationships with strategic suppliers, including direct engagement with key partners
• Monitor supplier KPIs, identify issues, and drive resolution
• Help suppliers understand and realize the value of increased visibility and data insights
• Identify opportunities to expand services and value beyond initial deployments

Must Have

• 8 years of experience in product operations, program management, supply chain operations, or a customer-facing product role
• Proven experience managing complex, cross-functional initiatives with external partners or customers
• Strong operational mindset with experience defining and tracking performance metrics
• Excellent communication skills and comfort working directly with customers and senior stakeholders
• Demonstrated ability to develop processes and solutions at scale
• Experience creating playbooks, SOPs, or operational documentation
• Startup or high-growth company experience
• Experience in supply chain, logistics, retail, QSR, or industrial technology environments
• Familiarity with warehouse or distribution center operations
• Background in launching products or services across large, distributed networks

Nice to Have

• Experience working with hardware-enabled products
• Understanding of sensor technologies