Service Desk Analyst

New York, NY, US • Posted 2 days ago • Updated 1 day ago
Contract W2
On-site
Fitment

Dice Job Match Score™

🔗 Matching skills to job...

Job Details

Skills

  • Computer Aided Design
  • Digital Rights Management
  • Disability Insurance
  • Help Center
  • Logical/Physical Design
  • OMD
  • PL/I
  • Quality Analysis
  • Retail Pharmacy
  • Satellite Communications
  • USP
  • Xlcubed

Summary

Tier 3 Service Desk Analyst (New York City)

We re looking for a highly skilled Tier 3 Service Desk Analyst to join a fast-growing IT team in New York. This is a hands-on, high-impact role for someone who thrives in complex technical environments, takes full ownership of issues, and enjoys improving how IT support operates at scale.

What you ll do

  • Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking
  • Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune
  • Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security)
  • Support IT projects such as office buildouts, acquisitions, application rollouts, and hardware refreshes
  • Develop automation opportunities using scripting and workflow tools
  • Create and maintain SOPs, documentation, and knowledge base articles
  • Mentor Tier 1 and Tier 2 analysts and help improve overall service quality

What we re looking for

  • 3 - 5 years in IT support with strong Tier 3 / advanced troubleshooting experience
  • Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace
  • Experience with VPNs, SSO, endpoint security, and compliance practices
  • Strong documentation skills (SOPs, troubleshooting guides, technical write-ups)
  • Experience with ticketing systems such as Zendesk or similar
  • Strong communication, problem-solving, and ownership mindset

Nice to have

  • Experience with Slack, Zoom, and collaboration tools
  • Exposure to AV / conference room technology
  • Experience in high-growth or M&A environments
  • Familiarity with NIST, ISO 27001, or SOC 2 frameworks
  • Interest in mentoring or stepping into leadership responsibilities

Location: New York City, NY

If you enjoy solving complex technical challenges, improving systems, and supporting a modern IT environment this role is for you.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10203745
  • Position Id: OOJ - 3982-2983-1784741191
  • Posted 2 days ago
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