Help Desk SupervisorLocation: Boston, MA (Onsite)
Top Requirements (Must-Have)- 5+ years of Help Desk / Service Desk experience
- Prior experience leading or mentoring technicians
- Strong understanding of SLA management and ticket metrics
- Experience reviewing dashboards/reports and driving improvements
- Experience building and maintaining knowledge base documentation
Big Plus- Exposure to automation and AI-enabled service desk tools
About the RoleWe are looking for a hands-on Help Desk Supervisor to lead a team supporting a large, well-known healthcare organization. This is a working leadership role in a fast-paced, highly visible environment where service quality and uptime are critical.
You'll oversee daily support operations, ensure SLA performance, and use data to drive continuous improvement across the service desk.
Key Responsibilities- Lead, coach, and evaluate a team of help desk technicians
- Monitor ticket queues and enforce SLA adherence
- Review performance dashboards and reporting to identify trends and improve service delivery
- Provide ongoing mentoring, feedback, and performance management for technicians
- Maintain and improve knowledge base documentation and internal processes
- Partner with leadership and communicate updates, including with senior stakeholders
- Drive process improvements and identify opportunities for automation
Qualifications- Strong Help Desk / Service Desk background required
- Proven experience mentoring or supervising technical teams
- Experience working within SLA-driven environments
- Excellent communication skills with a strong customer focus
- Ability to operate in a fast-paced, high-demand environment (healthcare experience is a plus)
Environment- Fast-paced, mission-critical support environment
- Collaborative, team-oriented culture
- High-impact role supporting healthcare operations
Why This Role- Opportunity to support a well-known healthcare organization
- Exposure to modern tools and emerging technologies (AI/automation)
- Clear path for growth into leadership roles
Job Type & LocationThis is a Contract to Hire position based out of Boston, MA.
Pay and BenefitsThe pay range for this position is $40.00 - $45.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a hybrid position in Boston,MA.
Application DeadlineThis position is anticipated to close on Jun 30, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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