IT Support Technician
Overview
As an IT Support Technician, you will support the VA s Electronic Health Record deployment and training initiatives. Your role involves deploying, imaging, and setting up a variety of IT equipment across VA medical centers and offsite training locations. You will ensure that hardware is properly configured, updated, and ready for use, providing excellent customer service throughout the process. This position offers the opportunity to work in a dynamic environment, traveling between sites and supporting critical healthcare technology projects.
Education Requirements
A high school diploma or GED is required. Candidates with 8 years of professional experience in lieu of a degree or bachelor s in IT, CS, EE, or IS are also eligible.
Clearance Requirements
This role requires a Public Trust clearance. The ability to obtain and maintain this clearance is necessary for the position.
Work Arrangement
This is a on-site position at Veterans' Administration Medical Centers and offsite training locations. The work schedule includes daytime hours, with potential evening and occasional weekend hours. Travel to other sites outside the metropolitan area may be required throughout the week.
Requirements & Qualifications
- Minimum of 1-year experience in imaging and installing computer equipment
- Must be able to unpack/re-pack, move, and install pallets of IT equipment with each item weighing up to 50 pounds with no restrictions
- Must have personal transportation available during work hours
- Will need to consistently traverse around the site camptraining sites transporting equipment to various office buildings and frequently stoop, crouch, and reach to setup/remove computers/pull cords under desks and in server closets
- Will frequently need to be able to push carts carrying equipment
- Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade, and deployment projects as well as excellent customer service skills
- Experience with conducting routine system administration tasks and logging data in system admin logs
- Experience with maintaining troubleshooting a wide variety of systems and networks, including high availability systems
- Knowledge of debugging protocols and processes and the ability to work independently while providing excellent customer service
- HS diploma or GED and 8 years of experience working in a professional environment in lieu of a degree or bachelor s degree in IT, CS, EE, IS and 1 year of experience
Nice If You Have:
- Experience with the ServiceNow ticketing system a plus
- Experience with the VA
- Public Trust clearance
- Experience with Microsoft windows desktop deployments
- Experience as IT helpdesk Tier 1 or 2
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