CCaaS Tier 1 Support Analyst

Maryland City, MD, US • Posted 3 hours ago • Updated 3 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
On-site
Up to $60/hr
Company Branding Image
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Analytical Skill
  • Communication
  • Help Desk
  • IT Service Management
  • Knowledge Base
  • Management
  • Technical Support

Summary

Role: CCaaS Tier 1 Support Analyst

We are seeking a CCaaS Tier 1 Support Analyst to provide first-level technical support and troubleshooting for contact center and IT service environments. The ideal candidate will have strong help desk experience, excellent documentation skills, and hands-on experience using ServiceNow.

Key Responsibilities

Provide Tier 1 help desk support and resolve user issues
Troubleshoot application, system, and access issues
Log, track, and manage tickets using ServiceNow
Document issues, resolutions, and knowledge base articles
Escalate complex issues to Tier 2/3 teams when needed

Required Skills

IT Help Desk / Service Desk experience
Experience with ServiceNow (ITSM tool)
Strong troubleshooting and analytical skills
Experience documenting incidents and resolutions
Good communication and customer support skills

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91093695
  • Position Id: 8926356
  • Posted 3 hours ago

Company Info

About StoneGate-Technologies LLC

With more than 100+ IT Professionals, we have transactions with 30+ clients. We placed professionals, with expertise in fields such as information systems, and IT infrastructure, enabling us to deliver one-stop solutions addressing virtually the full spectrum of technical needs in the industry in the USA.
In terms of the number of IT professionals and the extensiveness of the fields covered, Stone gate Technologies LLC is one of the USA's best providers of technical human resources services.
Intensifying global competition means that power relationships in IT/ITES circles are shifting rapidly. Along with this, USA's IT structure is faced with the need to transform significantly. Our role is to keep up with USA’s ever-changing industry and capture client needs so as to be the fastest in our industry at providing clients with the human resources and best technical services.
The vision of the SGT is to help engineers realize their dreams, provide clients with high-quality services that surpass their expectations, and consequently contribute to a better society for our clients.

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