Resourcesoft, Inc.
Resourcesoft, Inc.

Helpdesk System Analyst

Atlanta, GA, US • Posted 9 hours ago • Updated 9 hours ago
Contract Corp To Corp
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Company Branding Image
Fitment

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Job Details

Skills

  • Sharepoint
  • AWS
  • Technical Support
  • Okta
  • PowerShell
  • VPN
  • Active Directory
  • Crowdstrike
  • Microsoft O365
  • Windows 11
  • Customer Service
  • Hardware Troubleshooting
  • Network Connectivity
  • RDP
  • ticket tracking
  • MS Teams IP Phones
  • Exchange Admin

Summary

Requirements
  • 3 or more years of experience in technical support for Windows 11 and Microsoft O365 environments.
  • Proficiency in Active Directory administration including user permissions and password resets.
  • Experience in troubleshooting network connectivity, VPN access, and RDP sessions.
  • Experience with Microsoft Teams IP phone systems and Exchange Admin portal management.
  • Experience with security and authentication platforms including OKTA and Crowdstrike.
  • Experience in PowerShell scripting for automated problem resolution and advanced troubleshooting.
  • Excellent verbal and written communication skills.
 
Responsibilities
  • Resolve technical support tickets across diverse hardware, software, and cloud platforms.
  • Provide comprehensive onsite and remote troubleshooting for enterprise end-user equipment.
  • Manage user accounts and directory objects within Active Directory and Exchange Admin.
  • Coordinate hardware deployments and repairs for laptops, peripherals, and IP phone systems.
  • Document and prioritize technical issues within an enterprise ticket tracking system.
  • Support cloud-based environments and collaboration tools including AWS and SharePoint.
  • Implement security updates and monitor authentication protocols via OKTA and Crowdstrike.
 
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
 
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
 
For more information about Resourcesoft and our services, please visit our website.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10117734
  • Position Id: 20998-27990-
  • Posted 9 hours ago

Company Info

About Resourcesoft, Inc.

Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.

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