Inventory Control Analyst 1

Description: Actual Title of the role: IT Hardware Asset Admin (Official is Inventory Control Analyst 1) Top Skills: Associates in computer related field. BS in Computer Information Systems, or equivalent degree preferred Experience with Windows 11, and Office 365. Must be able to use MS Excel, MS Work, and MS Outlook. Minimum 1 year experience working in an IT Asset Group Inventory room, or equivalent stockroom. Minimum 1 year experience using ServiceNow Incident, and Asset Management (Hardwar

Customer Support Serve as the first point of contact for IT incidents, service requests, and technical inquiries. Provide remote, phone, email, chat, and desk-side technical support to end users. Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues. Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers. Deliver outstanding customer service while meeting established Service Level A

Location: Hybrid - Atlanta, GA (Local candidates only) The IT Service Desk Technician provides first- and second-level technical support to employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services

Job Description: The IT Service Desk Technician provides first- and second-level technical support to agency employees by diagnosing, troubleshooting, and resolving hardware, software, network, and application issues. This position serves as the primary point of contact for IT support requests, ensuring timely resolution of incidents and service requests while delivering exceptional customer service. The technician supports endpoint devices, Microsoft 365 services, identity management, asset lif