Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid).
This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
Contract Duration: 6+ Months with possible extensions
Required Skills & Experience
- High-volume workload: Manage 30-40 requests simultaneously, tracking priorities, deadlines, and follow-ups.
- Consultative skills: Understand business needs, identify gaps, and ask the right questions to move work forward.
- Procedure writing: Translate complex information into clear, accurate procedures; collaborate effectively with SMEs.
- Attention to detail: Follow protocols, maintain accurate tracking, and prevent errors or escalations.
- Independence: Proactively manage tasks without constant reminders or supervision.
- Strong organization: Balance competing priorities while maintaining quality and meeting deadlines.
- Key screening focus: Proven experience managing multiple deliverables, interviewing stakeholders, and independently driving work to completion.
- Strong technical writing / documentation experience
- Experience with Jira
- Experience working in a CMS environment
Ability to:
- Translate complex processes into clear documentation
- Write concise, structured, logical content
- Strong attention to detail (critical)
- Ability to multitask across multiple documents/projects
- Strong stakeholder communication / consulting skills
What You Will Be Doing Partner with business teams to: Gather process details
Understand workflows end-to-end
Write and maintain: Procedure documents
Process documentation
Updates to existing content
Create documentation for: New processes being introduced
Work within: Content Management System (CMS)
Policy Governance Platform (PGP) (internal tool)
Use Microsoft Word templates for documentation creation
Upload and manage documents through approval workflows
Ensure: Correct metadata tagging
Accurate data entry
Update and manage related data in Jira
Nice-to-Have Financial services or merchant services experience
Experience with policy governance tools / document lifecycle systems
Background in: Journalism
Communications
Process improvement
