Service Delivery Manager – Infrastructure

Pittsburgh, PA, US • Posted 4 days ago • Updated 4 days ago
Full Time
No Travel Required
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Amazon Web Services
  • Analytical Skill
  • Backup
  • Cloud Computing
  • Communication
  • Computer Networking
  • Configuration Management Database
  • Conflict Resolution
  • Firewall
  • Good Clinical Practice
  • Google Cloud Platform
  • Hyper-V
  • ISO 9000
  • IT Infrastructure
  • IT Service Management
  • LAN
  • Leadership
  • Linux
  • Microsoft Azure
  • Microsoft Windows
  • People Management
  • Presentations
  • Problem Solving
  • Regulatory Compliance
  • Servers
  • Service Delivery
  • Service Management
  • ServiceNow
  • Stakeholder Management
  • Storage
  • System On A Chip
  • VMware
  • Virtualization
  • WAN

Summary

Looking for Service Delivery Manager - Infrastructure 

 

Required Skills & Experience

Technical Skills

  • Strong understanding of IT Infrastructure domains:
    • Servers (Windows/Linux)
    • Virtualization (VMware, Hyper-V)
    • Cloud platforms (AWS, Azure, Google Cloud Platform)
    • Networking (LAN/WAN, Firewalls, Load Balancers)
    • Storage & Backup solutions
    • End User Computing
  • Familiarity with monitoring tools, ITSM platforms (ServiceNow preferred), and CMDB.

Process & Frameworks

  • ITIL-based service management (Incident, Problem, Change, Capacity, Availability).
  • Experience in infrastructure service transitions and steady-state operations.
  • Knowledge of ISO, SOC, or other compliance frameworks is a plus.

Soft Skills

  • Strong leadership and people management skills.
  • Excellent communication, presentation, and stakeholder management abilities.
  • Proven experience in handling escalations and crisis situations.
  • Analytical mindset with strong problem-solving skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91112433
  • Position Id: 8933519
  • Posted 4 days ago
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