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IT Support Specialist in Conyers GA Onsite

Conyers, GA, US • Posted 6 hours ago • Updated 6 hours ago

Contract Independent

Contract Corp To Corp

Contract W2

On-site

Depends on Experience

Syntricate

Fitment

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Job Details

Skills

IT SUPPORT
DESKTOP SUPPORT
SERVICENOW
ACTIVE DIRECTORY
TCP/IP
AWS
TERRAFORM
A+
NETWORK+
CLOUD+

Summary

We are looking for IT Support Specialist 3 in Conyers, GA onsite. Please read the job description below and let me know if you are interested.

Position: IT Support Specialist 3
Location: Conyers, GA (Onsite Only Local Candidates)
Duration: 2+ Months Contract
Interview Process: Virtual/In-Person
Req ID: 800197

Job Description
We are seeking an experienced IT Support Specialist 3 to provide end-user support, maintain business applications, and support critical IT infrastructure. This role involves troubleshooting production issues, supporting cloud environments, and ensuring smooth operation of various agency systems. The ideal candidate is a proactive problem-solver with strong technical expertise and a commitment to continuous learning.

Key Responsibilities

Provide technical support to end users via phone, remote access, and onsite visits
Troubleshoot hardware, software, and network-related issues
Monitor and manage ServiceNow ticket queues, ensuring timely resolution and follow-up
Support and maintain business-critical systems (e.g., queue management, A/V systems, mobile technologies)
Assist in managing and optimizing cloud environments for scalability and efficiency
Design, build, and maintain cloud-based applications
Utilize automation and provisioning tools such as AWS CLI and Terraform
Collaborate with IT teams to resolve production incidents and conduct post-incident reviews
Recommend hardware/software solutions based on organizational needs
Support desktop systems, laptops (Windows 10/11), printers, scanners, and related peripherals
Assist in maintaining network infrastructure and resolving TCP/IP issues
Support video conferencing systems, A/V equipment, and related technologies
Identify opportunities to improve IT operations and enhance system performance

Required Qualifications

Bachelor’s degree in IT, Computer Science, or a related field with 3+ years of experience
OR Associate degree with 5+ years of experience
OR Relevant experience equivalent to IT Support Specialist level
Professional certification required (A+, Network+, Cloud+, or equivalent)
2–3+ years of hands-on IT support experience
Experience with ServiceNow or similar ticketing systems
Strong knowledge of Windows OS, Active Directory, DNS, DHCP, and Group Policy
Experience troubleshooting desktop hardware, software, and network issues
Knowledge of TCP/IP networking and issue resolution
Experience with AWS CLI, Terraform, or similar automation tools
Strong communication and interpersonal skills

Preferred Skills

Experience supporting cloud infrastructure and applications
Familiarity with video conferencing, A/V systems, and camera technologies
Ability to analyze trends and recommend system improvements
Strong problem-solving and critical thinking abilities
Experience working in fast-paced, enterprise IT environments

Best Regards,
Salman Alam
IT Recruiter||Syntricate Technologies Inc.
Direct:
Email:

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91142014
Position Id: 26-01144
Posted 6 hours ago

Company Info

About Syntricate

We are here to analyze and resolve the most intricate processes and deliver market’s best solution and services to your business problems.

Syntricate Technologies is an Information Technology and Business Consulting company that offers comprehensive solutions to our clients for Quality Assurance, Validation, Regulatory, Business Analysis and Project Management services. Our core values are integrity, delivering value and making positive impact on society. We are committed to our client success and work on high standards to provide the best professional services.

We believe in effective integration of technology to improve business processes. We provide solutions that address the current and long-tern needs of our clients nationwide which range from various industries such as Healthcare, Pharmaceutical, Life Sciences, Finance and Insurance.

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