Community Support Program Manager

Join us as a Community Support Program Manager where you'll lead innovative initiatives, bridging multiple teams to elevate our organization's strategic goals. This is a fantastic opportunity for an organized leader passionate about fostering community support in a dynamic, collaborative environment.

<>Responsibilities

• Lead cross-functional programs to enhance community support operations.
• Collaborate with various teams to align stakeholders and ensure project success.
• Manage project planning, execution, and timely launch with measurable outcomes.
• Address challenges, ensuring effective communication and progress reporting.
• Create and present documents and presentations that convey complex information clearly.

<>Skills

• Over 4 years of experience in customer service and contact center operations.
• Strong project management abilities to execute complex cross-functional projects.
• Exceptional communicator, capable of engaging stakeholders at all levels.
• Proven proficiency in developing project plans with demonstrable impact.

<>Preferred Skills

• Experience with customer service technology environments.
• Ability to craft compelling presentations and storytelling for executive audiences.
• Proven adaptability in navigating ambiguous situations to structured outcomes.
• Strong partnership and influencing skills in a global context.

We invite applicants from diverse backgrounds to join our team, as we are committed to fostering a workplace where everyone is valued, contributing unique perspectives to drive collective success.

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.